Hope Ministries Thrift Store
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About Hope Ministries Thrift Store
Hope Ministries Thrift operates two thrift stores in Des Moines, offering a variety of new and used items, including clothing, shoes, furniture, and household goods. The store is known for its reasonable pricing and the fact that proceeds go towards supporting meals, shelter, and life recovery programs in the community.
When you visit, you'll find a welcoming atmosphere that encourages both shopping and donating. While clothing is often displayed neatly, some items may be less organized, so it's a good idea to take your time and explore the shelves and baskets for hidden gems.
Located conveniently in Des Moines, the stores are easily accessible for both locals and visitors. You'll find ample parking nearby, which makes it a straightforward trip whether you're dropping off donations or shopping for unique finds.
Editor's Review
The consensus from customer reviews of Hope Ministries Thrift Store reveals a stark contrast between its longstanding mission and the recent criticisms regarding pricing and management. With an overall rating of 3.8 out of 5 based on 266 reviews, this store has earned its place in Des Moines, IA, as a family-owned establishment since 1992. However, the data tells a different story concerning customer satisfaction. Many reviews indicate a growing discontent with pricing, as Ellen Tait pointed out, 'You are getting these items donated to you and you are charging retail MSRP or MORE for them.' This sentiment is echoed by others who feel that prices have doubled or tripled under the new management, leaving shoppers frustrated.
Positive aspects still shine through, particularly the store's commitment to community support. Hope Ministries donates proceeds to meals and shelter programs, which resonates with customers who appreciate the underlying mission. Yet complaints about the organization of merchandise and customer service persist. Riri Bit expressed their frustration with the donation process, stating, 'Maybe install a bell or something so people can actually donate.' This highlights operational shortcomings that detract from the otherwise goodwill-driven environment.
What We Like
- Family-owned since 1992
- Proceeds support local meals and shelter programs
- Accepts EBT/SNAP
Room for Improvement
- Prices have increased significantly
- Merchandise organization is often poor
- Customer service can be lacking
What Customers Are Saying
“'The prices at this thrift store are ridiculous. Over-inflated and over-priced.'”
— Barbara Timmins
“'It’s sad how much management has changed things... this was once a store with a mission to help those who couldn’t afford brand new things.'”
— Cheri Olerich
Thrift & Consignment Stores Details
Certifications
Current Specials
New inventory every Tuesday
What to Expect
- Expect a mix of neatly displayed clothing along with a variety of items that may be less organized.
- You'll find new inventory every Tuesday, so there's always something fresh to check out.
- While some items may be priced higher than expected, the proceeds support important local programs.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓New inventory every Tuesday
- ✓Proceeds support meals and shelter programs
- ✓Donation pickups available within 60 miles
- ✓Specialty items may be resold through partnerships
Google Reviews
The prices at this thrift store are ridiculous. Over-inflated and over-priced. The clothing is displayed nicely but that’s it. Everything else is thrown on a shelf or tossed in a basket. The craft items area is a hot mess. I asked for a price on some...
I have already sent this as an email to you, but I believe everyone needs to see this, because I know I’m not the only one who feels this way.* I am writing to you today because I am disturbed by my visit to your Des Moines stores the other day. The...
Haven't been here recently but avid donator. Decided to go in and shop and was shocked at the pricing ,furniture and "antiques" were at absurd prices for it being a charity shop and its location. If that doesnt change I can see sales/donations decrea...
It’s sad how much management has changed things. Since taking over this summer, prices have doubled, even tripled. Dollar store items are priced over $1, sometimes up to $5… see photos. I can go down the street and buy jeans, coats, dresses for at le...
Came to donate like 5 bags full of clothes. Went in the donations area and hollered hello multiple times, waited 15 minutes and still no one showed up. Maybe install a bell or something so people can actually donate.
Reviews from Google
Specialties
Payment Methods
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to explore both the clothing and household goods sections for unique finds.
Consider visiting on a Tuesday to see the new inventory that arrives each week.
Look for nearby parking options to make your trip more convenient, especially during busy hours.
Hours
- monday9:00 AM - 9:00 PM
- tuesday9:00 AM - 9:00 PM
- wednesday9:00 AM - 9:00 PM
- thursday9:00 AM - 9:00 PM
- friday9:00 AM - 9:00 PM
- saturday9:00 AM - 9:00 PM
- sunday10:00 AM - 8:00 PM
