Goodwill - Retail Store and Donation Center
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About Goodwill - Retail Store and Donation Center
Goodwill - Retail Store and Donation Center in Scottsdale offers a wide range of second-hand goods, including clothing, furniture, and home goods. They also provide job training programs, helping to support the community through various initiatives.
The atmosphere can be a bit hit or miss, as some customers have noted that the store can be disorganized at times. However, the staff is generally described as pleasant and helpful, creating a positive shopping experience.
Located conveniently in Scottsdale, the store is easily accessible and welcomes both shoppers and those looking to donate. You'll find it to be a convenient stop for second-hand finds and community engagement.
Editor's Review
The Goodwill Retail Store and Donation Center in Scottsdale, AZ, has a mixed reputation among customers, with an overall rating of 3.8 out of 5 based on 370 reviews. Many shoppers appreciate the pleasant and helpful staff, as noted by PERSOP, who mentioned, 'Workers always pleasant and helpful.' However, this praise often clashes with complaints about disorganization and cleanliness. Mr. Chez lamented, 'The store was very junky and messy, clothes were disorganized, items were scattered everywhere.'
Prices also seem to be a sticking point. Rebecca Turner expressed frustration over 'overpriced and broken items,' questioning why shoppers would buy used items at higher prices than new ones available at retail stores. This sentiment isn't isolated, as several others echoed similar concerns about quality and pricing. Still, the store provides valuable job training events, which some patrons appreciate as a worthwhile community service.
Despite the issues, standout customer service experiences shine through, like the story from Chase Prado Adams, who praised a staff member’s dedication in retrieving lost AirPods. This type of engagement keeps some customers coming back, hoping for better finds next time.
What We Like
- Helpful and pleasant staff
- Job training events benefit the community
- Daily specials and discounts
Room for Improvement
- Disorganization and cleanliness issues
- Occasional high prices for used items
- Customer service complaints regarding returns
What Customers Are Saying
“The store was very junky and messy—clothes were disorganized, items were scattered everywhere.”
— Mr. Chez
“Workers always pleasant and helpful.”
— PERSOP
“Overpriced and broken items. Why would someone want to purchase an item from goodwill at that price?”
— Rebecca Turner
What Shoppers Say
Based on analysis of 5 customer reviews
“The store was very junky and messy.”
“Workers always pleasant and helpful.”
“Overpriced and broken items.”
“A lot of the merchandise looked broken or dirty.”
Insider Tips
Check items carefully for damage before purchase.
Visit during off-peak hours for a calmer experience.
Thrift & Consignment Stores Details
Certifications
Current Specials
Daily specials and events
What to Expect
- You can expect a mix of items, from clothing to home goods, with daily specials that might make for some great finds.
- The product selection can vary, so it's worth checking back frequently for new arrivals and unique pieces.
- Pricing can sometimes be inconsistent, with some items being seen as overpriced compared to new retail options.
Business Highlights
- ✓Donation Center
- ✓Retail Store
- ✓Daily specials and events
Google Reviews
Visited the Goodwill in Scottsdale and was pretty disappointed. The store was very junky and messy—clothes were disorganized, items were scattered everywhere, and a lot of the merchandise looked broken or dirty. It was hard to find anything worth buy...
It's appearance is average. Workers always pleasant and helpful. Merchandice seems slightly better than my experiences elsewhere. Pricing seems slightlt more consistant. I have been lucky enough to ger very good pieces in the furniture area.
Overpriced and broken items. Items that are newish or in box are going for retail. Why would someone want to purchase an item from goodwill at that price when they can purchase it NEW with warranty and get free shipping?? Or broken items that are som...
I donated a ton of clothes the other day, and realized that in those clothes happen to be my brand new AirPods. I tracked them back to Goodwill and a gentleman whom I did not get his name. He had long hair. He spent 30 minutes, digging through every...
The manager was extremely rude. I was returning tools. A late amount She refused the whole return because I told her the batteries didn't hold a charge for a long time. I didn't want to drive a long way back to the original store to return it. The po...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, be prepared for a bit of browsing to find the best items among the selection.
Try to visit during the early hours or on weekdays when the store may be less crowded and items are freshly stocked.
Look for nearby parking options as the store can get busy, especially on weekends, making it a little tricky to find a spot.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM
