Goodwill - Retail Store and Donation Center

Customers have mixed feelings about Goodwill in Glendale, AZ. While many appreciate the large selection and cleanliness of the store, a recurring theme in the reviews is disappointment with recent policy changes and pricing strategies. For instance, Kymberley shared a positive experience, stating, 'Very clean and organized store. Pricing was according to brand so it really fluctuates.' This sentiment echoes the thoughts of others who enjoy the varied inventory, especially during special promotions like '$2 Tag Day Thursdays.' However, the dissatisfaction is palpable as some reviewers, like Pat Jordison, express frustration over the lack of dressing rooms and the new pricing structures. 'To top it all off they have raised their prices quite a bit too,' she noted, capturing the concerns of several patrons who feel the value has diminished.

Customers also highlighted issues with staff practices. Russ & Linda Tennessen recounted an experience where an employee pulled all the yellow-tagged items during a $2 special, which left them feeling cheated. They stated, 'So much for $2 Thursdays!' Such complaints about staff actions indicate a need for better communication and transparency at the store. Overall, while many shoppers still find value in Goodwill’s offerings, a significant number feel their trust in the store is waning due to these operational missteps.