Goodwill - Retail Store and Donation Center
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About Goodwill - Retail Store and Donation Center
Goodwill at Pavilions at Talking Stick offers a diverse range of retail items, including clothing, furniture, and home goods, alongside donation services. They're known for their community involvement and host various special events that focus on job training and providing discounts.
The atmosphere here is generally friendly and welcoming, with staff members who strive to keep the store clean and organized. Many shoppers appreciate the neat arrangement of items, making it easier to find quality goods among the donations.
Located in a bustling area of Scottsdale, this Goodwill store is easily accessible and surrounded by other shops and dining options. You'll find ample parking, making it convenient for both donations and shopping.
Editor's Review
Goodwill in Scottsdale, AZ, presents a mixed bag for shoppers, reflecting both commendable service and notable shortcomings. With an overall rating of 3.8 out of 5 based on 381 reviews, the store earns praise for its cleanliness and variety of products, but it also faces criticism for management practices and customer service.
As Britney Lacey remarked, "It was very clean and organized... They had good quality furniture and lots of electronics." This praise highlights the store's appeal to those seeking quality second-hand items. However, the complaints often point to a lack of staff training and management issues. One reviewer, Danelle, expressed frustration, stating, "The checkout was by far the main act of this locations $H!T show!!" Such sentiments echo the concerns of several others who felt that management created a negative shopping experience.
Despite these inconsistencies, there are standout employees who make a difference. A Aiello shared, "Awesome & special thanks to the lady that sports a bald head & glasses! I lost my purse & she located it 4 me!" This illustrates that while some staff may struggle, there are certainly members who excel in customer service.
What We Like
- Clean and organized store
- Good quality furniture and electronics
- Helpful staff members
Room for Improvement
- Inconsistent management quality
- Long checkout lines
- Some rudeness from management
What Customers Are Saying
“It was very clean and organized. They had good quality furniture and lots of electronics.”
— Britney Lacey
“The checkout was by far the main act of this locations $H!T show!!”
— Danelle
What Shoppers Say
Based on analysis of 5 customer reviews
“Everyone other than the manager is super sweet”
“It was very clean and organized.”
“The selection was not what it should have been.”
“The manager isn’t just rude she literally bullies.”
Insider Tips
Visit during off-peak hours for better selection
Be cautious of management's behavior while shopping
Thrift & Consignment Stores Details
Certifications
Current Specials
Daily specials and discounts
What to Expect
- You'll likely have a pleasant shopping experience with friendly staff ready to assist.
- Expect to find a nice variety of secondhand items, from clothing to furniture, at reasonable prices.
- There are often daily specials and discounts, making it a great spot for bargain hunting.
Business Highlights
- ✓Donation Center and Retail Store
- ✓Daily specials and discounts
- ✓Job training events
Google Reviews
Date: 03/06/2026 Estimated Time: 1:30p This cashier was extremely rude to me, to the point that I parted ways without my purchase as she insinuated a very disturbing accusation. In addition, as I walked away, she called me a “jerk” and that is when...
The worker is pulling all the purple tags off the racks right now! I asked another cashier, and he said he has no idea what she is doing and that he just works there. People like me who are basically living check to check come here because we can not...
The worst Goodwill experience I have had and I shop A LOT at A LOT of Goodwill locations! I got there shortly after opening and the stocking/sorting team was still on the floor bulldozing thru the shelves and racks. The selection was not what it shou...
Checked out this Goodwill location today. It was very clean and organized. It wasn't messy and the staff was nice. It's in a great area with tons of stores, places to eat. They had good quality furniture and lots of electronics. Their Halloween decor...
Awesome & special thanks to the lady that sports a bald head & glasses! I lost my pirse & she located it 4 me! Im disabled so thankyou again Goodwill Staff!
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to explore the layout of the store to find what you need.
Consider visiting early in the day for the best selection of items, as they may get picked over as the day goes on.
Check out nearby shops and dining options after your visit, as the area has plenty to offer.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM
