Queen Creek & Higley Goodwill Retail Store and Donation Center
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About Queen Creek & Higley Goodwill Retail Store and Donation Center
Queen Creek & Higley Goodwill Retail Store and Donation Center offers a diverse selection of second-hand goods, including clothing, furniture, and home goods. As part of Goodwill of Central and Northern Arizona, it also provides donation services and supports community initiatives focused on job training.
The atmosphere in the store is generally positive, with friendly staff who often remind customers about upcoming sales and promotions. Many shoppers appreciate the well-organized layout, making it easy to find both everyday items and unique treasures.
Located in Gilbert, AZ, this Goodwill store is easily accessible, with ample parking available for visitors. Its convenient hours of operation from 8:00 AM to 10:00 PM make it a great spot for both shopping and donating.
Editor's Review
At the Queen Creek & Higley Goodwill Retail Store and Donation Center in Gilbert, AZ, shoppers find a blend of charm and convenience, making it a local favorite. Many customers rave about the friendly staff, with one happy patron, Ms. Hop, stating that the ‘pleasant shopping experience’ is enhanced by positive announcements and reminders about having coupons ready. The cleanliness of the store consistently earns praise, as noted by Livin' Life, who remarked on the store's impressive organization and cleanliness, a refreshing quality that keeps shoppers coming back.
However, the store isn't without its challenges. Some reviewers lament the rising prices, echoing Kathy Chappell's sentiment that Goodwill’s pricing strategy seems to mimic that of retail stores, often leading to frustration among those who traditionally rely on thrift shops for budget-friendly finds. Furthermore, Jaxson Nicholls raises concerns about harassment within the store, highlighting a significant issue that could deter potential customers.
Despite these critiques, the goodwill here seems to shine through. The retail space hosts daily specials and events that attract both bargain hunters and casual shoppers alike. As Danika Weber points out, despite the ups and downs seen across Goodwill’s branches, this particular location stands out for its lovely staff and quality items.
What We Like
- Friendly and attentive staff
- Impressive cleanliness and organization
- Engaging daily specials and events
Room for Improvement
- Rising prices on some items
- Reported issues with shopper harassment
What Customers Are Saying
“'Pleasant shopping experience. What I appreciated the most was the positive announcements and friendly reminder about having your coupon ready before you got to the cash register. Customer service was good.'”
— Ms Hop
“'Management and staff changes but the store remains pretty amazing all the time. Recently, I’ve noticed that the store is beyond organized and clean.'”
— Livin' Life
What Shoppers Say
Based on analysis of 5 customer reviews
“They definitely have the nicest staff”
“Prices raising to truly criminal levels”
“The store is beyond organized and clean”
“It's a toxic environment”
Insider Tips
Be prepared for fluctuating prices on items
Have your coupon ready before checkout
Thrift & Consignment Stores Details
Certifications
Current Specials
Daily specials and events
What to Expect
- Expect a pleasant shopping experience with helpful staff and regular announcements about promotions.
- You'll find a wide range of used merchandise, from clothing to household items, as well as unique finds.
- Pricing can vary, with some customers noting that prices have increased, but many still find good value in their purchases.
Business Highlights
- ✓Donation Center
- ✓Retail Store
- ✓Daily specials and events
Google Reviews
Pleasant shopping experience. What I appreciated the most was the positive announcements and friendly reminder about having your coupon ready before you got to the cash register. Customer service was good.
It was pretty clean, and fairly well organized. Staff were not overly friendly or helpful. Long line. Books and dvd area needs some organization.
As a whole goodwill has gone downhill so so bad, with prices raising to truly criminal levels for stuff they got for free. However I do have to say that this goodwill is one of the best in the area. They definitely have the nicest staff of most goodw...
Pretty much all of the goodwills have raised their prices. They are out of there mind with some of the things they price. I over heard a manager last week stating that they now look up items online like the resalers do and charge pretty much what...
We went on march 5th 2025 at 2:15 pm to this Goodwill, we went to check out and the employees at the checkout counter were cussing didn’t communicate with us and they didn’t even say have a nice day or anything. Customer service was very disrespectfu...
Reviews from Google
Frequently Asked Questions
Visiting Tips
Bring your coupons to take advantage of any discounts during your visit.
Try to visit during weekdays for a less crowded experience and more time to browse.
There's plenty of parking available, and you might also explore nearby shops after your visit.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM





