Queen Creek & Higley Goodwill Retail Store and Donation Center

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★★★★4.1
Queen Creek & Higley Goodwill Retail Store and Donation Center in Gilbert, AZ

About Queen Creek & Higley Goodwill Retail Store and Donation Center

Queen Creek & Higley Goodwill Retail Store and Donation Center offers a diverse selection of second-hand goods, including clothing, furniture, and home goods. As part of Goodwill of Central and Northern Arizona, it also provides donation services and supports community initiatives focused on job training.

The atmosphere in the store is generally positive, with friendly staff who often remind customers about upcoming sales and promotions. Many shoppers appreciate the well-organized layout, making it easy to find both everyday items and unique treasures.

Located in Gilbert, AZ, this Goodwill store is easily accessible, with ample parking available for visitors. Its convenient hours of operation from 8:00 AM to 10:00 PM make it a great spot for both shopping and donating.

Editor's Review

At the Queen Creek & Higley Goodwill Retail Store and Donation Center in Gilbert, AZ, shoppers find a blend of charm and convenience, making it a local favorite. Many customers rave about the friendly staff, with one happy patron, Ms. Hop, stating that the ‘pleasant shopping experience’ is enhanced by positive announcements and reminders about having coupons ready. The cleanliness of the store consistently earns praise, as noted by Livin' Life, who remarked on the store's impressive organization and cleanliness, a refreshing quality that keeps shoppers coming back.

However, the store isn't without its challenges. Some reviewers lament the rising prices, echoing Kathy Chappell's sentiment that Goodwill’s pricing strategy seems to mimic that of retail stores, often leading to frustration among those who traditionally rely on thrift shops for budget-friendly finds. Furthermore, Jaxson Nicholls raises concerns about harassment within the store, highlighting a significant issue that could deter potential customers.

Despite these critiques, the goodwill here seems to shine through. The retail space hosts daily specials and events that attract both bargain hunters and casual shoppers alike. As Danika Weber points out, despite the ups and downs seen across Goodwill’s branches, this particular location stands out for its lovely staff and quality items.

Best for: Budget-conscious shoppers looking for quality finds and a welcoming atmosphere.

What We Like

  • Friendly and attentive staff
  • Impressive cleanliness and organization
  • Engaging daily specials and events

Room for Improvement

  • Rising prices on some items
  • Reported issues with shopper harassment

What Customers Are Saying

'Pleasant shopping experience. What I appreciated the most was the positive announcements and friendly reminder about having your coupon ready before you got to the cash register. Customer service was good.'

Ms Hop

'Management and staff changes but the store remains pretty amazing all the time. Recently, I’ve noticed that the store is beyond organized and clean.'

Livin' Life

What Shoppers Say

Based on analysis of 5 customer reviews

StaffGood

They definitely have the nicest staff

PricesMixed

Prices raising to truly criminal levels

CleanlinessGood

The store is beyond organized and clean

AtmosphereBelow Average

It's a toxic environment

Best for: Shoppers seeking a friendly staff and organized space.

Insider Tips

Be prepared for fluctuating prices on items

Have your coupon ready before checkout

Thrift & Consignment Stores Details

EBT / SNAP Accepted

Certifications

SNAP/EBT Accepted

Current Specials

Daily specials and events

What to Expect

  • Expect a pleasant shopping experience with helpful staff and regular announcements about promotions.
  • You'll find a wide range of used merchandise, from clothing to household items, as well as unique finds.
  • Pricing can vary, with some customers noting that prices have increased, but many still find good value in their purchases.

Business Highlights

  • Donation Center
  • Retail Store
  • Daily specials and events

Google Reviews

Ms Hop
Ms Hop2 months ago
★★★★★

Pleasant shopping experience. What I appreciated the most was the positive announcements and friendly reminder about having your coupon ready before you got to the cash register. Customer service was good.

Kevin Patterson
Kevin Pattersona month ago
★★★★

It was pretty clean, and fairly well organized. Staff were not overly friendly or helpful. Long line. Books and dvd area needs some organization.

Danika Weber
Danika Weber4 months ago
★★★★

As a whole goodwill has gone downhill so so bad, with prices raising to truly criminal levels for stuff they got for free. However I do have to say that this goodwill is one of the best in the area. They definitely have the nicest staff of most goodw...

Kathy Chappell
Kathy Chappell6 months ago
★★☆☆☆

Pretty much all of the goodwills have raised their prices. They are out of there mind with some of the things they price. I over heard a manager last week stating that they now look up items online like the resalers do and charge pretty much what...

Sierra Bravo
Sierra Bravoa month ago
☆☆☆☆

We went on march 5th 2025 at 2:15 pm to this Goodwill, we went to check out and the employees at the checkout counter were cussing didn’t communicate with us and they didn’t even say have a nice day or anything. Customer service was very disrespectfu...

Reviews from Google

Frequently Asked Questions

Visiting Tips

Bring your coupons to take advantage of any discounts during your visit.

Try to visit during weekdays for a less crowded experience and more time to browse.

There's plenty of parking available, and you might also explore nearby shops after your visit.

Hours

  • monday8:00 AM - 10:00 PM
  • tuesday8:00 AM - 10:00 PM
  • wednesday8:00 AM - 10:00 PM
  • thursday8:00 AM - 10:00 PM
  • friday8:00 AM - 10:00 PM
  • saturday8:00 AM - 10:00 PM
  • sunday8:00 AM - 10:00 PM

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Customer Reviews