Goodwill
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About Goodwill
Goodwill in Wilmington, DE, is a popular thrift store that offers a wide range of secondhand clothing and various household items. It’s not just a place to shop; it's a community hub where you can drop off donations and support a good cause.
The atmosphere at Goodwill is casual and welcoming, making it a fun spot to browse for unique finds. You never know what treasures you might uncover, and the thrill of the hunt adds to the shopping experience.
Located conveniently in Wilmington, Goodwill is easily accessible for both drop-offs and shopping trips. There's ample parking available, making it a hassle-free stop for those looking to donate or score some bargains.
Editor's Review
Goodwill in Wilmington, DE, is a mixed bag, as reflected in its 4.0/5 overall rating from 706 reviews. Interestingly, while many customers appreciate the store's pricing and unique finds, others have raised concerns about customer service. For instance, Mike stated, "Goodwill is great whether you’re dropping off donations or shopping, either way, you’re supporting a good cause," highlighting the store's community impact. However, Nicholas's experience starkly contrasts this enthusiasm; he described a troubling incident involving a rude employee during a drop-off, leading to a one-star review. This reflects a concerning trend in customer service complaints.
Reviews also underline the store's appeal for bargain hunters. John Parker noted, "I go to Goodwill for not only price but for the rare items that find their way in." Such sentiments are common, with many customers emphasizing the thrill of browsing for hidden treasures. Yet, the inconsistency in service remains an Achilles' heel for this location.
What We Like
- Affordable prices and unique items
- Supports community through donations and job training
- Positive experiences reported for drop-off services
Room for Improvement
- Inconsistent customer service experiences
- Some employees lack professionalism
What Customers Are Saying
“Goodwill is great whether you’re dropping off donations or shopping—either way, you’re supporting a good cause.”
— Mike
“A male employee just cursed at my wife... After the confrontation, she left with the bags.”
— Nicholas
What Shoppers Say
Based on analysis of 5 customer reviews
“Y’all need some more training in customer service”
“It’s always fun to browse and see what turns up”
“I go to Goodwill for not only price but for rare items”
Insider Tips
Visit during weekdays for a better selection
Bring cash as returns can be complicated
Thrift & Consignment Stores Details
Certifications
What to Expect
- Expect a laid-back shopping experience where you can take your time browsing through various items.
- You'll find a diverse selection of clothing and other secondhand goods, with new items coming in regularly.
- Prices at Goodwill are generally affordable, providing great value for quality secondhand items.
Business Highlights
- ✓Empowers individuals through coaching and training
- ✓Bridges the gap between job seekers and employers
- ✓Offers free career navigation assistance
- ✓Provides essential job skills and employment support
- ✓Community impact with over 445 people employed
Google Reviews
Goodwill is great whether you’re dropping off donations or shopping—either way, you’re supporting a good cause. It’s always fun to browse and see what turns up, and I almost always end up finding something worth taking home.
A male employee just cursed at my wife at about 11:00 a.m. She was trying to drop off two bags of clothes that she loaded into her own car. She is 5'2. He was cursing because the bags are too heavy. Two of my children were in the car... After the con...
Today I want to check out an item and realize that I couldn't get the cash back if it didn't work when I got it home so I decided not to get it when I turn to walk away the cashier was very obnoxious and I should return it to the back of the store it...
I go to Goodwill for not only price but for the rare items that find their way in. Also it's a good place to look for those who's clothing sizes aren't 2x and down.
I don’t know what it is, but y’all need some more training in customer service and the girl at the front she looks like she might have addiction or getting out of it and it is sad i’m coming up there and not know hello how are you doing or nothing an...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, set aside some time to explore the different sections, as there's often a lot to see.
Try to visit during the week, as weekends can get busy and it might be easier to find what you're looking for.
Consider checking out nearby cafes or shops for a bite to eat or a quick coffee after your visit.
Hours
- monday10:00 AM - 8:00 PM
- tuesday10:00 AM - 8:00 PM
- wednesday10:00 AM - 8:00 PM
- thursday10:00 AM - 8:00 PM
- friday10:00 AM - 8:00 PM
- saturday10:00 AM - 8:00 PM
- sunday11:00 AM - 7:00 PM