Goodwill
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About Goodwill
Goodwill of Delaware and Delaware County is dedicated to improving the quality of life for individuals facing barriers to self-sufficiency. They focus on job training and employment support, offering personalized assistance to help people discover their strengths and pursue meaningful work.
The atmosphere here is a mix of community spirit and treasure hunting. Whether you're dropping off donations or browsing for unique finds, there's a sense of camaraderie among shoppers and staff alike, making it a fun experience.
Located in Wilmington, DE, Goodwill is easily accessible for locals and visitors. It's a welcoming place where you can shop and support a great cause while also contributing to the community.
Editor's Review
Goodwill in Wilmington, DE, boasts an overall rating of 4.0 out of 5, based on 706 reviews. The store stands out for its dual mission of providing affordable shopping options while also empowering individuals through job training and career coaching. As Mike remarked, "Goodwill is great whether you’re dropping off donations or shopping, either way, you’re supporting a good cause." This sentiment is echoed by many who appreciate the community-focused approach of the business.
However, not all experiences have been positive. Some reviewers, like Nicholas, reported distressing encounters with staff, recounting incidents that involved unprofessional behavior. Bonnie Richardson articulated her frustration with customer service when she stated, "the cashier was very obnoxious," highlighting a recurring theme of inconsistent service quality.
The data tells a different story about Goodwill's impact, noting that over 445 individuals have gained employment through their programs. This figure suggests that the organization is more than just a thrift store, it plays a vital role in the local economy. Still, the mixed reviews on service remind potential customers that while they may find unique items and support a good cause, they might encounter bumps along the way.
What We Like
- Affordable prices and unique item finds
- Supports community employment initiatives
- Encourages donations and recycling efforts
Room for Improvement
- Inconsistent customer service experiences
- Some staff interactions can be unprofessional
What Customers Are Saying
“Goodwill is great whether you’re dropping off donations or shopping—either way, you’re supporting a good cause.”
— Mike
“the cashier was very obnoxious and I should return it to the back of the store.”
— Bonnie Richardson
Thrift & Consignment Stores Details
Certifications
What to Expect
- You can expect a friendly staff that's eager to assist you during your visit.
- The selection varies from clothing to home goods, so there's often something new to discover.
- Prices are generally budget-friendly, making it a great place for thrift shopping.
Business Highlights
- ✓Family owned since 1992
- ✓Offers job training and career services
- ✓Free access to job openings and training programs
- ✓Supports local people building better futures
- ✓Provides one-on-one support through Career Navigators
- ✓Accepts donations to fund services
Google Reviews
Goodwill is great whether you’re dropping off donations or shopping—either way, you’re supporting a good cause. It’s always fun to browse and see what turns up, and I almost always end up finding something worth taking home.
A male employee just cursed at my wife at about 11:00 a.m. She was trying to drop off two bags of clothes that she loaded into her own car. She is 5'2. He was cursing because the bags are too heavy. Two of my children were in the car... After the con...
Today I want to check out an item and realize that I couldn't get the cash back if it didn't work when I got it home so I decided not to get it when I turn to walk away the cashier was very obnoxious and I should return it to the back of the store it...
I go to Goodwill for not only price but for the rare items that find their way in. Also it's a good place to look for those who's clothing sizes aren't 2x and down.
I don’t know what it is, but y’all need some more training in customer service and the girl at the front she looks like she might have addiction or getting out of it and it is sad i’m coming up there and not know hello how are you doing or nothing an...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to explore every section to find hidden gems.
Try visiting during weekdays to avoid the weekend rush and have a more relaxed shopping experience.
Look for nearby parking options, as the store can get busy, especially during peak hours.
Hours
- monday10:00 AM - 8:00 PM
- tuesday10:00 AM - 8:00 PM
- wednesday10:00 AM - 8:00 PM
- thursday10:00 AM - 8:00 PM
- friday10:00 AM - 8:00 PM
- saturday10:00 AM - 8:00 PM
- sunday11:00 AM - 7:00 PM
