Goodwill

Closed
★★★☆☆3.8
Goodwill in Dover, DE

About Goodwill

Goodwill in Dover, DE is a well-known secondhand store offering a wide variety of items, including clothing, household goods, and unique finds. Whether you're hunting for vintage clothing or just looking to save some money, you'll find a little bit of everything here.

The atmosphere at this Goodwill is generally friendly, with aisles organized by size and categories that make browsing a breeze. Customers often appreciate the neatness of the store, making it easier to spot hidden gems among the merchandise.

Located conveniently in Dover, this Goodwill is easily accessible, making it a great stop for both locals and visitors. There's ample parking available, so you won’t have to worry about finding a spot when you arrive.

Editor's Review

Goodwill in Dover, DE, presents a blend of opportunity and community spirit, but it comes with a few bumps along the way. After scanning through various reviews, I've come to appreciate how this location stands out for its organization and selection. One reviewer, Ashley Wood, praised it as 'one of the most organized' Goodwill stores she had ever visited, noting that 'the clothes were arranged by size and also grouped together with similar colors.' This level of organization appears to be a highlight that shoppers genuinely appreciate.

However, not every experience is so rosy. Several customers voiced their concerns about the staff's customer service. One reviewer, Norrin Radd, described a checkout encounter that left him feeling unappreciated, stating, 'a young woman handed me my receipt without making eye contact, speaking a word, or showing even the most basic courtesy.' It’s clear that while some employees shine, others may need a bit more training in hospitality.

Moreover, another complaint echoed by Haven Jenkins mentioned a snow globe that couldn't be purchased, leaving a sour taste in the mouth of more than one shopper. This inconsistency in service and product availability appears to be a recurring theme.

In summary, Goodwill in Dover is great for those who love hunting for bargains and enjoy organized spaces, but be prepared for varying customer service experiences.

Best for: Bargain hunters looking for a well-organized thrift store experience.

What We Like

  • Well-organized store layout with clothes arranged by size and color
  • Good variety of items, particularly DVDs and games
  • Convenient location right off Dupont Hwy

Room for Improvement

  • Inconsistent customer service experiences
  • Some shoppers reported limited selection in certain areas

What Customers Are Saying

'This is not my usual Goodwill, but I am glad that I stopped. This must be one of the most organized.'

Ashley Wood

'At checkout, a young woman handed me my receipt without making eye contact...'

Norrin Radd

What Shoppers Say

Based on analysis of 5 customer reviews

StaffBelow Average

DISGUSTED I am with that employee named Zoey.

SelectionGood

This must be one of the most organized.

CleanlinessMixed

The store is a little dingy and small.

LocationMixed

The shopping center is rough.

Best for: Customers seeking a variety of second-hand items despite mixed service experiences.

Insider Tips

Visit during off-peak hours for better service.

Look for organized sections for easier shopping.

Thrift & Consignment Stores Details

EBT / SNAP Accepted

Certifications

SNAP/EBT Accepted

What to Expect

  • Expect a friendly shopping experience with helpful staff members around to assist if needed.
  • You'll find a diverse selection of items, from clothing to unique home decor, with new items regularly added to the inventory.
  • Prices are generally quite reasonable, making it a good option for budget-conscious shoppers.

Business Highlights

  • Bridges the gap between talent and opportunity
  • Offers personalized support rooted in dignity and respect
  • Provides essential job skills and employment support services
  • Empowers people to pursue meaningful work
  • Community impact with over 445 people employed

Google Reviews

S Dot
S Dot4 months ago
☆☆☆☆

Let me express how DISGUSTED I am will that employee named Zoey. Picture this, its a couple minutes from closing time and there's a line at thr front, and there is an announcement over the intercom explaining if you dont come to the front now, we wi...

Haven Jenkins
Haven Jenkinsa month ago
☆☆☆☆

There was a snow glob on the floor that was really nice and we asked how much it is. The guy came back and said that it wasn’t supposed to be on the floor and left it in the back. The manger then said it’s because it’s supposed to be sold online. And...

Ashley Wood
Ashley Wood3 years ago
★★★★★

PLEASE THUMBS UP IF HELPFUL This is not my usual Goodwill, but I am glad that I stopped. This must be one of the most organized. The clothes were arranged by size and also grouped together with similar colors. Many household items on the shelves in...

PhillipsVision YT
PhillipsVision YT4 years ago
★★★☆☆

This Goodwill has a good variety of DVDs and music, but is a little dingy and small. The customer service is good. The location is good, right off Dupont Hwy between Dover and Camden, but the shopping center is rough. The exterior is rough and sign i...

Norrin Radd
Norrin Radd6 months ago
☆☆☆☆

I visited your store recently and had an experience that left me deeply disappointed. At checkout, a young woman handed me my receipt without making eye contact, speaking a word, or showing even the most basic courtesy. I made a point to say, “Thank ...

Reviews from Google

Specialties

Job training and support servicesCareer navigation assistance

Frequently Asked Questions

Visiting Tips

If you're a first-time visitor, take a little time to browse all sections for the best finds.

Try to visit during weekdays to avoid the weekend crowd for a more relaxed shopping experience.

Check out nearby shops or cafes after your visit for a full day of thrifting and exploring in Dover.

Hours

  • monday10:00 AM - 8:00 PM
  • tuesday10:00 AM - 8:00 PM
  • wednesday10:00 AM - 8:00 PM
  • thursday10:00 AM - 8:00 PM
  • friday10:00 AM - 8:00 PM
  • saturday10:00 AM - 8:00 PM
  • sunday11:00 AM - 7:00 PM

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Customer Reviews