Goodwill
Closed
About Goodwill
Goodwill in Smyrna is a popular thrift store offering a wide variety of secondhand clothing and household items at affordable prices. It's a great place to find unique treasures and support a good cause, as purchases help fund local job training and community programs.
The atmosphere in the store is welcoming and friendly, with helpful staff who are eager to assist you. Many customers have praised the employees, particularly Sanetta and Laura, for their positive attitudes and exceptional customer service.
Located conveniently in Smyrna, DE, Goodwill is easy to access for both locals and visitors. The store is spacious, making it comfortable to browse through the aisles and discover hidden gems.
Editor's Review
The Smyrna Goodwill, rated 3.8 out of 5 from 153 reviews, exhibits a blend of exceptional customer service and notable inconsistencies. Many customers highlight the staff, particularly Sanetta, for their warmth and helpfulness. As Nancy Edwards put it, "Great employees, especially Sanetta!" This positive feedback is echoed by Dawn Valladares, who noted, "Good customer service is rare these days and she goes above and beyond!" These testimonials underscore the store's commitment to providing a welcoming atmosphere and fostering community connections.
However, not all experiences are positive. Some reviews reveal a troubling pattern of negative interactions with staff, particularly concerning customer treatment. Kaela Moriarty described her experience by saying, "the most unapproachable and rude employees you’ll ever see." This sentiment was further reflected in Marshall Hanna's review, where he recounted feeling harassed during his visit. Such contrasting reviews highlight a significant divide in customer experiences, indicating that while some staff members shine, others may detract from the overall experience.
What We Like
- Friendly and helpful staff, especially notable employees like Sanetta
- Good selection of quality clothes, sometimes with tags still attached
- Community-focused approach with free career assistance programs
Room for Improvement
- Inconsistent customer service experiences
- Some reports of staff being unapproachable or rude
What Customers Are Saying
“Great employees, especially Sanetta!”
— Nancy Edwards
“Good customer service is rare these days and she goes above and beyond!”
— Dawn Valladares
What Shoppers Say
Based on analysis of 5 customer reviews
“Great employees, especially Sanetta!”
“This goodwill has a great atmosphere”
“Good customer service is rare these days”
Insider Tips
Visit on Wednesdays and Sundays for sales
Ask staff for assistance with donations
Thrift & Consignment Stores Details
Certifications
What to Expect
- Expect a friendly shopping experience with helpful staff on hand to assist you.
- You'll find a diverse selection of gently used clothing and household goods, perfect for treasure hunting.
- Prices are very reasonable, making it a great place for budget-conscious shoppers.
Business Highlights
- ✓Bridges the gap between talent and opportunity
- ✓Offers personalized support rooted in dignity and respect
- ✓Provides essential job skills and employment support services
Google Reviews
The Smyrna Goodwill is awesome! Great employees, especially Sanetta! She is very personable & just a pleasure to deal with. There was another young lady, distributing merchandise, & came to the register, so customers did not have to wait. I am so...
This goodwill has a great atmosphere and your softlines lady Laura is a beautiful sweet person she is very helpful she told me the sale days for weds and Sunday and the colors I had knocked on their door in the back to help me with donations and she ...
The store gets a 5 star from me because of a single amazing employee Sanetta. Every time I've been there she is positive and fully engages with each customer. Good customer service is rare these days and she goes above and beyond!
staff was so rude, kept insinuating i was stealing, harrassed and stared at me and my friend, and when checking out she said "everything is being recorded, everything, just letting you know". i will not be returning, i have never had such a negative ...
the most unapproachable and rude employees you’ll ever see. If you’re going to this place, def bring the presence of Jesus because Lord knows they need it! Walk in there with a smile on your face and leave with in disgust….
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to explore all the aisles and see what unique items you can find.
Try to visit on Wednesdays or Sundays for special sale days, where you can snag even better deals.
Look for nearby parking options to ensure a stress-free start to your shopping trip.
Hours
- monday10:00 AM - 8:00 PM
- tuesday10:00 AM - 8:00 PM
- wednesday10:00 AM - 8:00 PM
- thursday10:00 AM - 8:00 PM
- friday10:00 AM - 8:00 PM
- saturday10:00 AM - 8:00 PM
- sunday11:00 AM - 7:00 PM