Goodwill Store and Donation Center
Closed
About Goodwill Store and Donation Center
Goodwill Store and Donation Center in Kapolei, HI, offers a wide range of secondhand items, including quality clothing, household goods, and unique finds. It's a great place for shoppers looking for budget-friendly options while supporting a good cause.
The atmosphere here is typically friendly, though experiences can vary. Many customers have noted that the selection is impressive, with some items appearing brand new, making it a fun place to browse and discover hidden treasures.
Located conveniently in Kapolei, this Goodwill center is accessible and easy to find. It's a welcoming spot for both donations and shopping, making it a popular choice for locals.
Editor's Review
Goodwill Store and Donation Center in Kapolei, HI, is a hidden gem for bargain hunters and thrifty shoppers. Many customers rave about the impressive assortment of quality clothing, with Virginia Baker noting, 'You’d be surprised by how many items are new.' The store, family-owned since 1992, efficiently organizes its merchandise, making it easy to find everything from clothes to DVDs. Shoppers will appreciate the set pricing strategy, which keeps things simple, no need to guess prices! KK remarked on this when they said, 'I like that instead of individual pricing they have a set price listed on each aisle.'
However, not all reviews shine a light on the experience. Some customers, like Celine, expressed frustration with inconsistent customer service, citing moments of neglect at the register. The space may be compact, but it packs a punch with great finds. With a recent expansion to their offerings, including a new Hilo Store & Donation Center opening in February 2026, this location has plenty of potential for growth and improvement.
What We Like
- Wide selection of quality second-hand clothing
- Simple set pricing on items
- Friendly staff, despite some inconsistencies
Room for Improvement
- Inconsistent customer service experiences
- Limited size of the store and parking area
What Customers Are Saying
“You’d be surprised by how many items are new.”
— Virginia Baker
“Great thrift store! Only 5 mins down the street from Costco.”
— KK
What Shoppers Say
Based on analysis of 5 customer reviews
“amount of quality clothing that they have”
“customer service isn't always great”
“good price, also the staff friendly”
“The space is very well organized”
Insider Tips
Check for overstock items from major retailers
Be prepared for varying customer service experiences
Thrift & Consignment Stores Details
Certifications
What to Expect
- Expect a decent selection of quality secondhand clothing and household items.
- The store typically offers items that range from gently used to brand new, so keep an eye out for great deals.
- Prices are generally budget-friendly, making it a good spot for thrifty shoppers.
Business Highlights
- ✓Family owned since 1992
- ✓Provides free job training and support services
- ✓New Hilo Store & Donation Center opened February 13, 2026
- ✓Home donation pickup service available on Oahu
- ✓Accepts donations to support community programs
Google Reviews
What I like the most about this particular Goodwill center is the amount of quality clothing that they have. You’d be surprised by how many items are new. I believe they get overstock from places like target. The space is very well organized. Althoug...
Customer service was horrible from lady at the fron with long black curly hair. I asked her to use the restroom. Was told I’d have to find someone on the floor because she was checking one person out. No line behind us. So, I said I’ll wait for you. ...
I usually go to donate but when I have time I will have a look around the store. Decent selection, but customer service isn't always great. More recently I was waiting to check out while an employee was talking to another customer—or maybe a friend, ...
Great thrift store ! Like that instead of individual pricing they have a set price listed on each isle ! example all drink glass $1.49. Only 5 mins down the street from Costco
A lot of things sale over here, also good price, also the staff friendly, first time I am here Nice
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to explore the different sections of the store.
Try to visit during off-peak hours for a more relaxed shopping experience, as it can get busy.
Look for parking nearby, and consider bringing items to donate if you have them, as it’s a dual-purpose visit.
Hours
- monday10:00 AM - 6:00 PM
- tuesday10:00 AM - 6:00 PM
- wednesday10:00 AM - 6:00 PM
- thursday10:00 AM - 6:00 PM
- friday10:00 AM - 6:00 PM
- saturday10:00 AM - 6:00 PM
- sunday10:00 AM - 6:00 PM