Goodwill Store and Donation Center
Closed
About Goodwill Store and Donation Center
Goodwill Store and Donation Center in Kapolei, HI, offers a great selection of secondhand clothing and household items while supporting community programs. They focus on job training, education, and placement services to help individuals thrive in their careers.
Visitors often appreciate the variety and quality of items available, with many pieces still new or nearly new. However, experiences can vary, as some customers have noted that customer service might not always meet expectations.
Located in Kapolei, this Goodwill center is easily accessible for locals and visitors alike. It features a donation center, so you can drop off items you no longer need while shopping for affordable finds.
Editor's Review
Located in the heart of Kapolei, the Goodwill Store and Donation Center is a gem for treasure hunters and bargain seekers alike. Since 1992, this family-owned establishment has garnered a solid 4.2-star rating, reflecting its commitment to quality and community. Customers rave about the 'amount of quality clothing' available, with many noting that you can often find new items from popular stores like Target. As Virginia Baker shared, 'You’d be surprised by how many items are new.' The organization of the store makes it easy to find what you're looking for, creating a pleasant shopping experience.
However, not all experiences shine as brightly. Some reviewers have pointed out issues with customer service. Celine remarked that she felt ignored while waiting at the register, and Donald Barker had a particularly frustrating encounter with a staff member who seemed dismissive. Despite these setbacks, the overall atmosphere remains welcoming, especially when you consider the friendly staff, as Nate Shunheng noted: 'also good price, also the staff friendly.'
What We Like
- Wide range of quality clothing and new items
- Well-organized store layout
- Friendly staff and reasonable pricing
Room for Improvement
- Inconsistent customer service experiences
- Limited parking space
What Customers Are Saying
“You’d be surprised by how many items are new.”
— Virginia Baker
“Customer service isn't always great.”
— Celine
What Shoppers Say
Based on analysis of 5 customer reviews
“amount of quality clothing that they have”
“customer service isn't always great”
“A lot of things sale over here, also good price”
“The space is very well organized”
Insider Tips
Check out the organized aisles for best finds
Be patient with customer service during busy times
Thrift & Consignment Stores Details
Certifications
What to Expect
- Expect a diverse selection of quality secondhand goods at affordable prices.
- The store frequently receives new donations, so there's often something new to discover.
- You'll find that prices are generally very budget-friendly, making it a great spot for thrift shopping.
Business Highlights
- ✓Family owned since 1992
- ✓Provides free job training and support services
- ✓Offers a charter school for grades 9-12
- ✓Launches home donation pickup service
- ✓Hosts annual fashion show events
Google Reviews
What I like the most about this particular Goodwill center is the amount of quality clothing that they have. You’d be surprised by how many items are new. I believe they get overstock from places like target. The space is very well organized. Althoug...
Customer service was horrible from lady at the fron with long black curly hair. I asked her to use the restroom. Was told I’d have to find someone on the floor because she was checking one person out. No line behind us. So, I said I’ll wait for you. ...
I usually go to donate but when I have time I will have a look around the store. Decent selection, but customer service isn't always great. More recently I was waiting to check out while an employee was talking to another customer—or maybe a friend, ...
Great thrift store ! Like that instead of individual pricing they have a set price listed on each isle ! example all drink glass $1.49. Only 5 mins down the street from Costco
A lot of things sale over here, also good price, also the staff friendly, first time I am here Nice
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you’re a first-time visitor, take your time to browse through the racks as new items come in regularly.
Try to visit during the week to avoid larger crowds and have a more relaxed shopping experience.
There's parking available nearby, so you shouldn't have trouble finding a spot when you arrive.
Hours
- monday10:00 AM - 6:00 PM
- tuesday10:00 AM - 6:00 PM
- wednesday10:00 AM - 6:00 PM
- thursday10:00 AM - 6:00 PM
- friday10:00 AM - 6:00 PM
- saturday10:00 AM - 6:00 PM
- sunday10:00 AM - 6:00 PM
