Goodwill Store and Donation Center
Closed
About Goodwill Store and Donation Center
Goodwill Store and Donation Center in Kailua-Kona offers a wide range of secondhand items, including clothing, household goods, and unique finds. As a part of the Goodwill network, it also serves as a donation center, encouraging the community to recycle and repurpose items.
The store has a welcoming atmosphere, with friendly cashiers who are often praised by visitors for their helpfulness. However, some shoppers have noted that the pricing can be on the higher side for certain items, which might impact the overall shopping experience.
Located conveniently in Kailua-Kona, this Goodwill store is easily accessible for both locals and tourists. It's a good spot to pop in if you're looking to score some secondhand treasures while enjoying the local shopping scene.
Editor's Review
The Goodwill Store and Donation Center in Kailua-Kona, HI, boasts a solid overall rating of 3.8 out of 5 based on 192 reviews, but the feedback reveals a mixed bag of experiences. On one hand, customers commend the friendliness of the staff and the well-kept nature of the store. Nattida Samanukorn remarked, 'We love this Goodwill. The staff are really nice, the store is well kept and there’s always some fun finds.' This attention to customer service is a highlight, especially in the often-impersonal environment of thrift stores.
However, the data tells a different story when it comes to pricing, which several reviewers found to be unexpectedly high for a thrift store. For instance, Stassi Araki pointed out that she was “amazed” at the prices, noting $7.99 for used tops and pants. Kalani echoed this sentiment with, 'Decent selection but the prices were super steep.' These complaints indicate a disconnect between customer expectations and the store’s pricing strategy.
Another area of concern is the handling of donations. Gloria Chrysalis Travel experienced a frustrating interaction when staff refused to accept donations just after closing time, leading her to take her items elsewhere. This suggests that operational policies might need revisiting, especially when customer goodwill is in play.
What We Like
- Friendly and helpful staff
- Well-maintained store environment
- Frequent fun finds and unique items
Room for Improvement
- High pricing for used items
- Inconsistent customer service regarding donation acceptance
What Customers Are Saying
“The two cashiers were lovely and kind - they helped me find my misplaced cell phone.”
— Flo Mang
“So disappointed that staff were not very friendly.”
— Gloria Chrysalis Travel
What Shoppers Say
Based on analysis of 5 customer reviews
“The staff are really nice, the store is well kept”
“Why is everything so expensive?!”
“The store is well kept”
“There’s always some fun finds”
Insider Tips
Visit during the day for better service
Check prices before buying to avoid surprises
Thrift & Consignment Stores Details
Certifications
What to Expect
- You'll find a mix of used clothing, home goods, and unique items at this Goodwill location.
- The selection can vary, so it's worth checking back often for new arrivals and hidden gems.
- While some items may be priced higher than at other thrift stores, you might still stumble upon great deals.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓New inventory every Tuesday
Google Reviews
The two cashiers were lovely and kind - they helped me find my misplaced cellohone. Some blanket pricing policies are simply too high, such as all outerwear being $17 a for a used windbreaker? Corporate should give staff autonomy on pricing those ki...
I went in to go check things out. And ive been coming to this goodwill ever since they moved from below Costco area and it has NEVER been a problem but recently ive seen some problems... Firstly, why is everything so expensive?! For a thrift store es...
Decent selection but the prices were super steep. Do yourself a favor and go to any of the other thrift stores in the area instead.
So disappointed that staff were not very friendly. Came with donations at 5:01 pm and they would not take our donations. Even though there were staff there. We ended up taking our household goods to Habitat for Humanity instead (near Costco).
We love this Goodwill. The staff are really nice, the store is well kept and there’s always some fun finds. Update: they added some UV protection to the windows and fixed their AC and it’s much less hot in there now!
Reviews from Google
Specialties
Payment Methods
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to browse the aisles; you never know what you might find.
Consider visiting during the week when it's typically less crowded, making for a more relaxed shopping experience.
There's parking available nearby, so you won't have to worry too much about finding a spot.
Hours
- monday10:00 AM - 6:00 PM
- tuesday10:00 AM - 6:00 PM
- wednesday10:00 AM - 6:00 PM
- thursday10:00 AM - 6:00 PM
- friday10:00 AM - 6:00 PM
- saturday10:00 AM - 6:00 PM
- sunday10:00 AM - 6:00 PM