Goodwill Store and Donation Center
Closed
About Goodwill Store and Donation Center
Goodwill Store and Donation Center in Kailua-Kona, HI, offers a variety of secondhand goods, from clothing to household items. They also provide valuable community services, including job training and education, helping to empower local residents.
The atmosphere is friendly and welcoming, with staff who are eager to assist you. Many customers appreciate the helpful cashiers, making the shopping experience pleasant despite some concerns about pricing.
Located in Kailua-Kona, the store is easily accessible, with hours that accommodate both working individuals and families. It's a convenient spot to drop off donations and shop for unique finds.
Editor's Review
Goodwill Store and Donation Center in Kailua-Kona, HI, has built a reputation since its establishment in 1992, with a solid overall rating of 3.8 out of 5 from 192 reviews. However, the data tells a different story when it comes to pricing. Several reviewers express concerns about the high costs for used items, which is unexpected for a thrift store. As Stassi Araki put it, 'why is everything so expensive?!' with prices like $12.99 for outerwear and $7.99 for tops being common complaints.
Yet, not all feedback is negative. Many customers highlight the friendly and helpful staff. Nattida Samanukorn remarked, 'We love this Goodwill. The staff are really nice, the store is well kept and there’s always some fun finds.' This sentiment is echoed by other patrons who appreciate the regular turnover of inventory, particularly with new items arriving every Tuesday.
Despite the high prices, consistent praise is also directed towards the store's cleanliness and organization. A recent update to improve air conditioning and UV protection for the windows has also been well-received. Overall, Goodwill Store and Donation Center attracts thrift shoppers who value community support and friendly service, though they may want to temper their expectations regarding pricing.
What We Like
- Friendly and helpful staff
- Well-kept and organized store
- New inventory every Tuesday
Room for Improvement
- High prices for used items
- Occasional negative experiences with staff
- Limited acceptance hours for donations
What Customers Are Saying
“'The two cashiers were lovely and kind - they helped me find my misplaced cellphone.'”
— Flo Mang
“'Decent selection but the prices were super steep.'”
— kalani
What Shoppers Say
Based on analysis of 5 customer reviews
“The two cashiers were lovely and kind”
“Why is everything so expensive?!”
“Decent selection but the prices were super steep.”
“The store is well kept and there’s always some fun finds.”
“They would not take our donations.”
Insider Tips
Visit during regular hours for donations.
Be prepared for higher prices than expected.
Check for special deals or sales on certain days.
Thrift & Consignment Stores Details
Certifications
What to Expect
- Expect a friendly shopping experience with helpful staff on hand to assist you.
- You'll find a decent selection of secondhand items, with new inventory arriving every Tuesday.
- Prices can vary, so be prepared for some items to be higher than you might find at other thrift stores.
Business Highlights
- ✓Family owned since 1992
- ✓Provides free job training and support services
- ✓Offers a charter school for grades 9-12
- ✓Home donation pickup service available
- ✓Participates in community relief efforts
Google Reviews
The two cashiers were lovely and kind - they helped me find my misplaced cellohone. Some blanket pricing policies are simply too high, such as all outerwear being $17 a for a used windbreaker? Corporate should give staff autonomy on pricing those ki...
I went in to go check things out. And ive been coming to this goodwill ever since they moved from below Costco area and it has NEVER been a problem but recently ive seen some problems... Firstly, why is everything so expensive?! For a thrift store es...
Decent selection but the prices were super steep. Do yourself a favor and go to any of the other thrift stores in the area instead.
So disappointed that staff were not very friendly. Came with donations at 5:01 pm and they would not take our donations. Even though there were staff there. We ended up taking our household goods to Habitat for Humanity instead (near Costco).
We love this Goodwill. The staff are really nice, the store is well kept and there’s always some fun finds. Update: they added some UV protection to the windows and fixed their AC and it’s much less hot in there now!
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, take your time to browse through the various sections to discover unique items.
Visiting midweek might help you find better selections as new inventory comes in on Tuesdays.
There's parking available, but you might want to arrive early to secure a spot during busy hours.
Hours
- monday10:00 AM - 6:00 PM
- tuesday10:00 AM - 6:00 PM
- wednesday10:00 AM - 6:00 PM
- thursday10:00 AM - 6:00 PM
- friday10:00 AM - 6:00 PM
- saturday10:00 AM - 6:00 PM
- sunday10:00 AM - 6:00 PM
