Goodwill Store and Donation Center
Closed
About Goodwill Store and Donation Center
Goodwill Store and Donation Center in Pāhoa, HI, offers a range of secondhand goods, including clothing, household items, and unique finds. It's a popular spot for thrifty shoppers looking for bargains while supporting a charitable cause.
The atmosphere in the store can be a mixed bag, with some customers reporting less-than-stellar interactions with staff. While many appreciate the hunt for treasures, others have noted issues with customer service that can affect the shopping experience.
Located in the heart of Pāhoa, this Goodwill store is easily accessible for both locals and visitors. There's parking available nearby, making it convenient to pop in and browse the selection.
Editor's Review
Exploring the Goodwill Store and Donation Center in Pāhoa, HI, can be a mixed bag. This family-owned charity shop, operating since 1992, offers a unique experience but not without its pitfalls. Some customers rave about its mission, highlighting the free job training and community support services. However, a cloud hangs over the experience due to some troubling interactions with staff. As one frustrated visitor, Heidi Parke, put it: 'The supervisor screamed and yelled at 3 children...' which signals a significant issue with customer service.
While many expect a bargain at a Goodwill store, the pricing here has raised eyebrows. Mona Livsey remarked, 'Prices incredibly high!! … I thought Goodwill was for low-income people.' This sentiment echoes through multiple reviews, where shoppers feel the prices lean more toward retail than thrift. This could make it tough for those truly seeking affordable options.
On a brighter note, the store participates in community events like Goodwill Goes GLAM!, showing a commitment to local engagement. Customers appreciate the home donation pick-up service in select neighborhoods, making it convenient for those looking to declutter. Overall, while the Goodwill Store and Donation Center has its merits, potential shoppers should prepare for a few bumps along the way.
What We Like
- Family-owned with community support services
- Convenient home donation pick-up service
- Engagement in local events
Room for Improvement
- Staff interactions can be negative
- High prices compared to typical thrift stores
- Inconsistent customer service
What Customers Are Saying
“The supervisor screamed and yelled at 3 children...”
— Heidi Parke
“Prices incredibly high!! … I thought Goodwill was for low-income people.”
— Mona Livsey
What Shoppers Say
Based on analysis of 5 customer reviews
“Supervisor's behavior is horrible and unkind.”
“Prices incredibly high!!”
“Stay away from this store in Pahoa.”
Insider Tips
Be prepared for potential staff confrontation.
Check prices carefully before purchasing.
What to Expect
- Expect a typical thrift store experience with a mix of treasures and challenges.
- Product selection can vary widely, so be prepared to sift through items to find what you like.
- Prices are generally low, but be mindful of potential issues with product condition.
Business Highlights
- ✓Family owned since 1992
- ✓Provides free job training and support services
- ✓New Hilo Store & Donation Center opened February 13, 2026
- ✓Home donation pickup service available on Oahu
- ✓Accepts donations to create jobs
- ✓Offers a charter school for grades 9-12
Google Reviews
We had a horrible experience at this store. The supervisor screamed and yelled at 3 children who took two pictures with no other people in the background and kicked the kids out without explaining to them the reason of why they were asked to leave. W...
I did not leave the store, correction I did not even leave the register with the item... didnt even get my receipt or change and noticed that item was broken. Changed my mind and desided to return. ONLY store credit available. Seriously?! There shoul...
Supervisor followed us around the store. She was staring at us and at one point I was sending a text message and she started yelling for us to leave. I even showed her my phone and that I was texting and she continued to be verbally aggressive. Stay ...
Went in to browse, prices incredibly high!! Picked up a bag that didn't have a price on it went to the counter to check told them I would offer them $5 for it, it was used. Manager came up went look grabbed the backpack that was priced at $12.99 wh...
i usually enjoy thrifting at goodwill but this one tries to be a Ross, way too expensive for a place that literally gets free product delivered that they just slap price tags on. Honestly the whole "shopping center" in 100% unfit for pahoa and killed...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to browse through the aisles for hidden gems.
Visiting during weekdays might offer a quieter shopping experience compared to weekends.
Check out nearby shops or cafes after your visit for a more complete outing in Pāhoa.
Hours
- monday10:00 AM - 6:00 PM
- tuesday10:00 AM - 6:00 PM
- wednesday10:00 AM - 6:00 PM
- thursday10:00 AM - 6:00 PM
- friday10:00 AM - 6:00 PM
- saturday10:00 AM - 6:00 PM
- sunday10:00 AM - 6:00 PM