Goodwill Industries of the Inland Northwest
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About Goodwill Industries of the Inland Northwest
Goodwill Industries of the Inland Northwest in Post Falls, ID, is more than just a thrift store. They offer a range of workforce and family services, including job search assistance and training programs, while also providing support for veteran families.
The store has a welcoming atmosphere, with friendly staff who are dedicated to creating a positive shopping experience. Customers often mention the helpfulness of the employees and the enjoyable way they curate outfits from the clothing available.
Located conveniently in Post Falls, Goodwill is accessible to residents and visitors alike. The store is open seven days a week, making it easy for anyone to stop by and browse their selection.
Editor's Review
Goodwill Industries of the Inland Northwest in Post Falls, ID, earns a solid 4.2/5 rating from 228 reviews, and for good reason. Customers rave about the friendly and helpful staff. As A J noted, 'Options were great and every single person that works there was so nice.' That warmth seems to be a consistent theme. Shoppers also appreciate the store's cleanliness and organization; Gayle Larson mentioned, 'Nice clean store, organized, fully stocked shelves.' This kind of environment makes for a pleasant shopping experience.
However, it’s not all sunshine and rainbows. Some customers have pointed out issues with pricing. A few shoppers feel that certain items are overpriced. The store manager, Jim, has also faced criticism for not responding promptly to customer needs. Tamara Simpson shared her frustration by stating, 'he doesn’t understand community support and good customer service.' That’s a glaring issue for a place that prides itself on goodwill.
In summary, while Goodwill offers a great service and an enjoyable shopping atmosphere, there are areas needing attention, especially regarding customer service and pricing transparency. Still, the positive experiences definitely outweigh the negatives.
What We Like
- Friendly and helpful staff consistently praised by customers
- Clean and organized store environment
- Offers a variety of items, making shopping enjoyable
Room for Improvement
- Some items are considered overpriced by shoppers
- Store manager criticized for lack of customer support
What Customers Are Saying
“Options were great and every single person that works there was so nice.”
— A J
“Nice clean store, organized, fully stocked shelves, but some prices seem high!!”
— Gayle Larson
What Shoppers Say
Based on analysis of 5 customer reviews
“Every single person that works there was so nice.”
“Nice clean store, organized.”
“Some prices seem high!!”
“Manager Jim doesn't understand community support.”
Insider Tips
Drop off donations during busy hours for assistance.
Check back regularly for new inventory.
Thrift & Consignment Stores Details
Certifications
What to Expect
- Expect a friendly and helpful staff ready to assist you during your visit.
- You'll find a wide selection of secondhand items, including unique clothing and household goods.
- Prices are generally affordable, allowing you to find great deals on quality items.
Business Highlights
- ✓Offers job search and placement services
- ✓Provides supportive services for veteran families
- ✓Open seven days a week
Google Reviews
The lady who answered when I inquired about a large donation after my mother in law passing was very kind and informative. We were able to drop off everything and they accepted the items. It was a huge relief during a time of grief and we are happy ...
Options were great and every single person that works there was so nice. Great experience.
A shout out to the wonderful staff at Goodwill. There is a girl that works there that takes her time to create outfits with the clothes. It makes shopping fun and inspirational. Wonderful job. Thank you so much!
Nice clean store, organized, fully stocked shelves, but some prices seem high!!
I have to agree the staff are exceptional, however the manage Jim (store manager) doesn't understand community support and good customer service. He was called to the front cashiers area 4 times and didn't respond. Once he did, he definitely doesn't...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, take your time to explore the different sections of the store.
Consider going on weekdays to avoid larger crowds and have a more relaxed shopping experience.
There's ample parking available, so you shouldn’t have any trouble finding a spot.
Hours
- monday9:00 AM - 8:00 PM
- tuesday9:00 AM - 8:00 PM
- wednesday9:00 AM - 8:00 PM
- thursday9:00 AM - 8:00 PM
- friday9:00 AM - 8:00 PM
- saturday9:00 AM - 8:00 PM
- sunday9:00 AM - 7:00 PM
