Goodwill Industries of the Inland Northwest
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About Goodwill Industries of the Inland Northwest
Goodwill Industries of the Inland Northwest in Moscow, ID, is a well-known thrift store that offers a variety of secondhand goods, including clothing, household items, and unique finds. It's a great spot for those looking to shop sustainably and find bargains.
The atmosphere in the store can be a bit mixed; while many appreciate the selection and affordability, some customers have noted concerns about the customer service. It's worth visiting for the treasure hunt experience, where you never know what you might discover.
Located conveniently in Moscow, this Goodwill store is easily accessible with ample parking available nearby. It's a perfect stop for locals and visitors alike who are looking to shop or donate gently used items.
Editor's Review
The data shows that Goodwill Industries of the Inland Northwest in Moscow, ID, garners an overall rating of 3.9 out of 5 from 130 reviewers. This suggests that while customer experiences are varied, there are some consistent highlights. A common theme among positive comments is the professionalism and care shown by employees like Sean Fetz, who was praised for wrapping items carefully. Christina Wing noted, 'Sean Fetz was so professional. I bought a lot of glass and he patiently wrapped everything perfectly.'
On the flip side, several reviewers expressed dissatisfaction with customer service, particularly at the checkout. Katelyn K. reported a disheartening experience, saying, 'A different worker opened another register but didn't say a word...she absolutely radiated disdain for her job.' This sentiment mirrors complaints from other customers who felt ignored during their interactions, particularly when waiting to check out. The inconsistency in service quality seems to be a notable drawback, affecting the overall shopping experience for many.
Goodwill's commitment to offering job search and placement services and support for veteran families stands out as a strong positive, but the recurring issues with checkout efficiency and staff engagement could deter potential customers looking for a pleasant shopping experience.
What We Like
- Professional and attentive staff members like Sean Fetz
- Helpful services for job seekers and veterans
- Convenient location serving Latah County
Room for Improvement
- Inconsistent customer service at checkout
- Some staff appear disengaged during transactions
What Customers Are Saying
“Sean Fetz was so professional. I bought a lot of glass and he patiently wrapped everything perfectly.”
— Christina Wing
“A different worker opened another register but didn't say a word...she absolutely radiated disdain for her job.”
— Katelyn K
What Shoppers Say
Based on analysis of 5 customer reviews
“Cashier 'jayn' has zero customer service skills.”
“Did not say a single word during the whole transaction.”
“Sean Fetz was so professional.”
“If you need to get rid of things you don’t need take them here.”
Insider Tips
Be prepared for a potentially slow checkout process.
Look for specific employees known for good service.
Thrift & Consignment Stores Details
Certifications
What to Expect
- Expect a mix of quality items at affordable prices, perfect for thrifty shoppers.
- The product selection varies widely, so be prepared for a bit of a treasure hunt.
- Prices are generally low, making it a budget-friendly option for those looking to shop secondhand.
Business Highlights
- ✓Serves Latah County
- ✓Offers job search and placement services
- ✓Provides supportive services for veteran families
Google Reviews
Cashier “jayn” has zero customer service skills. Didn’t even offer a “thank you” when we separated all the hangers from our clothes, he just took them and threw them in a pile. Also said less than 5 words to us.
Everything was good until it came time to check out. I was waiting for the register which I don't mind doing. A different worker opened another register but didn't say a word. Just made eye contact with me. I asked if she was open and she just waved ...
If you need to get rid of things you don’t need take them here
Sean Fetz was so professional. I bought a lot of glass and he patiently wrapped everything perfectly.
The cashier came to counter 1-2 minutes after I placed my items up to checkout. She arrived just as another customer was walking up to checkout across from me. 2 of the checkout areas had signs saying closed, yet no signs were visible where I was loc...
Reviews from Google
Specialties
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to browse the aisles; you might find a hidden gem.
Consider visiting during weekday mornings for a quieter shopping experience.
There's plenty of parking available nearby, so you won't have trouble finding a spot.
Hours
- monday9:00 AM - 8:00 PM
- tuesday9:00 AM - 8:00 PM
- wednesday9:00 AM - 8:00 PM
- thursday9:00 AM - 8:00 PM
- friday9:00 AM - 8:00 PM
- saturday9:00 AM - 8:00 PM
- sunday9:00 AM - 8:00 PM