Goodwill Industries of Northern Illinois
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About Goodwill Industries of Northern Illinois
Goodwill Industries of Northern Illinois in Ottawa, IL, is a well-organized thrift store offering a variety of secondhand items, including clothing, furniture, and household goods. It's a great place to find unique treasures while supporting a good cause.
The atmosphere here is welcoming and clean, making it a pleasant spot to browse for deals. Customers often report friendly service, which adds to the positive shopping experience.
Located conveniently in Ottawa, this Goodwill store is easily accessible and has ample parking. It's a great stop for both locals and visitors looking to explore thrift shopping.
Editor's Review
Goodwill Industries of Northern Illinois in Ottawa, IL, garners an overall rating of 4.3 out of 5 based on 264 reviews, indicating a generally positive customer experience. The data reveals that customers appreciate the store's cleanliness and supportive staff, crucial aspects of its mission to enhance lives through job opportunities and education. As Maria Alcantara noted, "Not as much stuff as there once was but found crystal stemware n were half price because of color of the week." Such promotions effectively attract bargain hunters and thrifty shoppers alike.
However, some reviewers expressed frustrations with the inventory levels and pricing. One customer reported, "Left while trying not to cry... They were overpriced anyway as most Goodwills are these days," highlighting a common sentiment that prices can sometimes be excessive for second-hand items. The store's approach to managing its merchandise, including the unavailability of certain items, raises questions about its inventory strategy.
What We Like
- Clean and organized store environment
- Helpful and welcoming customer service
- Weekly promotions on select items
Room for Improvement
- Inconsistent inventory levels
- Some pricing perceived as high
What Customers Are Saying
“Very clean store. I inquired about this unit that was sitting on the sales floor...”
— Kelly Wilson
“Need to make some donations Robin helped us get everything where it needed to go and offered great customer service...”
— Niko13
What Shoppers Say
Based on analysis of 5 customer reviews
“Very clean store.”
“Robin helped us get everything where it needed to go.”
“Not as much stuff as there once was.”
“They were overpriced anyway.”
Insider Tips
Look for color-coded discounts for better deals.
Be prepared to dig for hidden treasures.
Thrift & Consignment Stores Details
Certifications
Current Specials
color code half price
What to Expect
- Expect a clean and organized shopping environment with helpful staff ready to assist you.
- You'll find a diverse selection of secondhand items, including clothing, home decor, and more, often at reduced prices.
- Pricing is generally affordable, with special discounts available, such as color-coded half-price items.
Business Highlights
- ✓Overcoming barriers and transforming lives
- ✓12 store locations with amazing bargains
- ✓Donations support job opportunities for adults with disabilities
- ✓Goodwill Excel Center offers industry-recognized certifications
- ✓Free high school equivalency classes available
Google Reviews
Very clean store. I inquired about this unit that was sitting on the sales floor as I was interested in it. They told me they weren't selling shelving units anymore. I'm not sure why it's still on the floor with a tag then.
Not as much stuff as there once was but found crystal stemware n were half price because of color of the week. This Hoodwill still has color code half price really nice.
Need to make some donations Robin helped us get everything where it needed to go and offered great customer service and was very welcoming
I didn't necessarily find what I was looking for, But I did find other things that I needed, and if you do some digging you can find some great items!!
Left while trying not to cry. Yelled at me for looking at pants where I guess you're not supposed to stand. I didn't know. Acted like I was some crazed old lady screaming ma'am at me. Was just attempting to find something in my size. They were over p...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to browse the different sections to discover hidden gems.
Consider visiting mid-week when the store might be less crowded for a more relaxed shopping experience.
There's plenty of parking available, so don't worry about finding a spot when you arrive.
Hours
- monday9:00 AM - 8:00 PM
- tuesday9:00 AM - 8:00 PM
- wednesday9:00 AM - 8:00 PM
- thursday9:00 AM - 8:00 PM
- friday9:00 AM - 8:00 PM
- saturday9:00 AM - 7:00 PM
- sunday10:00 AM - 6:00 PM