Goodwill Industries of Northern Illinois
Closed
About Goodwill Industries of Northern Illinois
Goodwill Industries of Northern Illinois in Crystal Lake is a great spot for bargain hunters looking for secondhand treasures. They offer a wide variety of items, from clothing and home goods to unique finds that you won't see in typical retail stores.
The store has a warm and inviting atmosphere, making it easy to browse through their organized and neatly laid out sections. While it’s one of the smaller Goodwill locations, the neatness and order make shopping enjoyable, and you're likely to find some interesting items.
Located in Crystal Lake, this Goodwill store is easily accessible for both locals and visitors. With its convenient hours, it's a perfect stop during your errands or while visiting nearby areas.
Editor's Review
Goodwill Industries of Northern Illinois in Crystal Lake is a solid spot for thrifty shoppers, but it’s not without its quirks. It boasts a 3.9/5 rating, which reflects a mix of experiences. On the positive side, many patrons appreciate the store's organization and cleanliness. As TM Demko noted, "The store is very organized and neat... There are treasures to be found." Shoppers often leave satisfied, having discovered everything from Halloween decorations to rare electronics.
However, not all experiences are rosy. A common complaint involves the staff's approach to closing time. Chicago Company voiced frustration over a manager who rushes customers out, stating, "At closing time... I know this is a secondhand store, however customer service is abysmal." This inconsistency in customer service could deter some from returning, despite the great finds.
While the prices are generally reasonable, Shane Weyland pointed out that they can be "a little too high for my liking for a thrift store." This sentiment is echoed by others who expect thrift store prices to be lower.
What We Like
- Clean and organized store
- Friendly staff
- Variety of unique items
Room for Improvement
- Staff can be overly pushy at closing time
- Prices may be higher than expected for some items
What Customers Are Saying
“The store is very organized and neat... There are treasures to be found.”
— TM Demko
“A great place to shop and save $$! Employees are always so nice here as well.”
— Theresa Lister
“Customer service is abysmal. HORRIBLE experience!!”
— Chicago Company
What Shoppers Say
Based on analysis of 5 customer reviews
“The store is very organized and neat.”
“Lots of artwork and picture frames.”
“Employees are always so nice here.”
“Prices are still a little too high for my liking.”
Insider Tips
Visit during off-peak hours for a better experience
Check out the Halloween items for unique finds
Thrift & Consignment Stores Details
Certifications
What to Expect
- Expect a friendly shopping experience in a well-organized store.
- You'll find a mix of clothing, home decor, and various secondhand items that change frequently.
- Prices are generally very affordable, making it a great place to find a deal.
Business Highlights
- ✓Goodwill Jobs Are Changing Lives
- ✓Overcoming Barriers, Transforming Lives
- ✓Thrift smarter. Live greener.
- ✓Goodwill Excel Center awards industry-recognized certifications
- ✓Helping re-entry adults get a fresh start in life
Google Reviews
Hadn’t been here in years and decided to swing by while running errands. The store is very organized and neat. It is one of the smaller Goodwill stores, but everything is laid out nicely and easy to view. The house ware section is smaller compared ...
I normally go here every time I visit my grandma’s in Cary for the weekend. It has never let me down. I’ve found a lot of good things here, weather radios, other cool items, but I found a pretty rare laptop during my visit in September 2024. The elec...
At closing time "Manager" - hispanic looking lady harrases EVERYONE , saying 3 min , 2 min 1 min, kicking people out! I've seen her do that in the Algonquin location too. I know this is a secondhand store , however customer service is abysmal. HORRI...
A great place to shop and save $$! Employees are always so nice here as well.
Great staff. Clean and organized store. Prices are still a little to high for my liking for a thrift store however.
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, take your time to explore each section, as you never know what gems you might find.
Try to visit during weekdays when it's less crowded for a more relaxed experience.
There’s ample parking available nearby, so you won't have to worry about finding a spot.
Hours
- monday9:00 AM - 8:00 PM
- tuesday9:00 AM - 8:00 PM
- wednesday9:00 AM - 8:00 PM
- thursday9:00 AM - 8:00 PM
- friday9:00 AM - 8:00 PM
- saturday9:00 AM - 7:00 PM
- sunday10:00 AM - 6:00 PM