Goodwill Outlet
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About Goodwill Outlet
Goodwill Outlet in Charleston, WV, offers a unique thrift shopping experience with a focus on secondhand goods. Here, shoppers can find a wide variety of items, from clothing to household goods, often at very low prices.
The atmosphere is lively and bustling, especially around the bins where customers sift through a mix of items. It's a hands-on experience, and while some may find it chaotic, others enjoy the thrill of the hunt for hidden treasures.
Located conveniently in Charleston, the Goodwill Outlet is accessible for both locals and visitors. There's ample parking nearby, making it easy to pop in and browse the selection without a hassle.
Editor's Review
The Goodwill Outlet in Charleston, WV, has garnered a mixed reception among reviewers, achieving an overall rating of 3.8 out of 5 based on 285 reviews. Contrary to popular belief that thrift stores provide a treasure-hunting experience, many patrons share a different story. Several customers express dissatisfaction with the outlet's new bin system, which they find chaotic and unappealing. As Promise Bragg remarked, 'I’m not sure what the point of this was... digging in the same bin around other people fighting with your cart.' This sentiment echoes through various reviews, indicating that the bin shopping method may not be suitable for all.
On a brighter note, some reviewers have noted improvements since its transition to an outlet format. Jim Burdette acknowledged the efforts to enhance the store's cleanliness: 'The floors are clean, the merchandise seems to be better, and they have more staff to keep it all together.' This reveals a commitment to better service and inventory management. The outlet's family-owned status since 1992 and its role as the largest employer in the area also contribute positively to its community image.
However, customer service remains an issue. Multiple reviews mention unhelpful staff interactions. For instance, Sara G. shared a frustrating experience, saying, 'Not a friendly place... they want Walmart prices for stained torn and worn clothing.' This points to a disconnection between customer expectations and pricing strategies.
What We Like
- Improved cleanliness and staff presence
- Community-oriented with vocational services
- Offers EBT/SNAP acceptance for convenience
Room for Improvement
- Chaotic bin shopping experience
- Negative customer service interactions
What Customers Are Saying
“'This new “bin thing” is NOT it... I really won’t be coming back here.'”
— Promise Bragg
“'The floors are clean, the merchandise seems to be better.'”
— Jim Burdette
What Shoppers Say
Based on analysis of 5 customer reviews
“Things like this should not be sitting out.”
“Not friendly place... rude.”
“Clothes are all just thrown in bins.”
“If you enjoy dumpster diving this is the place.”
“They want Walmart prices for stained torn clothing.”
Insider Tips
Wear gloves while digging through bins
Be prepared for a chaotic shopping experience
Thrift & Consignment Stores Details
Certifications
What to Expect
- Expect a hands-on shopping experience with bins full of assorted secondhand items.
- Product selection can vary greatly, so you might find anything from clothes to quirky household items.
- Pricing is generally very affordable, making it a great spot for bargain hunters.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓New inventory every Tuesday
- ✓One of the largest employers in the area
- ✓Offers extensive business services
- ✓Provides vocational services and youth programs
Google Reviews
This new “bin thing” is NOT it. I’m not sure what the point of this was, or how was supposed to improve your shipping experience. Because digging in the same bin around other people fighting with your cart and getting your hands even more dirtier tha...
I enjoy looking through the bins glad they opened one here but make sure you're wearing gloves. This is a tool to pick up dog poop, it definitely looks used. Things like this should not be sitting out. The staff need to do better as to what they are ...
Well I tried to avoid this one when it was a regular Goodwill because it was probably the worst Goodwill ( no it WAS the worse no probably about it) I’d ever been to ( and I’ve been to a lot of Goodwills) but I thought I’d give them a try seeing how ...
If you enjoy dumpster diving this is the place to be. Clothes are all just thrown in Bins so you’re digging around trying to find something that fits or even your gender. Leave bin shopping to boxed stuff goodwill.
Not friendly place, went in to look for some clothing, and someone standing near my that works there said yeah all the good stuff is gone, rude, I wasn't talking to you I was talking to my husband, they want walmart prices for stained torn and worn c...
Reviews from Google
Frequently Asked Questions
Visiting Tips
Make sure to wear gloves if you're going to dig through the bins, as some items may be less than pristine.
Try to visit during off-peak hours to avoid crowds and have a more relaxed shopping experience.
There's plenty of parking available, so you shouldn't have trouble finding a spot close to the entrance.
Hours
- monday9:00 AM - 8:00 PM
- tuesday9:00 AM - 8:00 PM
- wednesday9:00 AM - 8:00 PM
- thursday9:00 AM - 8:00 PM
- friday9:00 AM - 8:00 PM
- saturday9:00 AM - 8:00 PM
- sunday9:00 AM - 7:00 PM