Goodwill Store & Donation Center
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About Goodwill Store & Donation Center
Goodwill Store & Donation Center in Birmingham, AL offers a wide variety of secondhand items, including clothing, furniture, toys, and books. As part of the Goodwill network, it also provides a place for community donations, helping to support job training and placement programs.
The store has a friendly atmosphere with a diverse selection of goods that caters to a variety of tastes and needs. Many customers appreciate the unique finds, although some have noted that the organization of items could be improved for a smoother shopping experience.
Located in the Brookhighland area, the Goodwill Store is easily accessible with ample parking available. It's a convenient stop for both seasoned thrift shoppers and those looking to discover sustainable shopping options in the Birmingham area.
Editor's Review
Goodwill Store & Donation Center in Birmingham, AL, has garnered an overall rating of 3.8 out of 5 based on 95 reviews, revealing a blend of positive experiences and some frustrations among shoppers. Many customers appreciate the variety of unique and quality items available. Brittain Mitchell shared her enthusiasm, stating, 'This was a really great story they really had a lot of great stuff.' Shoppers often highlight the spaciousness and cleanliness of the store, making for an enjoyable browsing experience.
However, some critiques point to issues with organization and pricing strategies. Lien David noted, 'good selection of furniture and cloths, a few toys and books; organization can be improved.' Price concerns also surfaced, with one reviewer expressing frustration over perceived price gouging, particularly regarding valuable items. This duality of experience illustrates how Goodwill's mission to support job training and resources for Alabamians intersects with the expectations of thrift shoppers.
The store's location in Brook Highland Plaza certainly adds to its appeal, offering plenty of foot traffic and visibility. Nonetheless, blending the mission-driven goals with the complexities of customer satisfaction is an ongoing challenge. Overall, Goodwill seems to be a hit or miss, depending on what you're seeking.
What We Like
- Wide variety of unique items
- Clean and well-maintained store
- Good selection of furniture and clothing
Room for Improvement
- Organization can be improved
- Concerns over pricing of valuable items
What Customers Are Saying
“This was a really great story they really had a lot of great stuff.”
— Brittain Mitchell
“Good selection of furniture and cloths, a few toys and books; organization can be improved.”
— Lien David
“It's a great location! It has an adequate amount of merchandise.”
— Angelia Bowdre
What Shoppers Say
Based on analysis of 5 customer reviews
“Great stuff, lot of nice stuff”
“The store was very clean”
“PRICE GOUGE items”
“Organization can be improved”
Insider Tips
Visit during off-peak hours for a better experience
Check back regularly for new finds
Thrift & Consignment Stores Details
Certifications
What to Expect
- Expect a friendly shopping experience with helpful staff members.
- You'll find a wide range of items, including furniture, clothing, and more, making it a treasure hunt for unique finds.
- Prices are typically very reasonable, offering great value for secondhand goods.
Business Highlights
- ✓Located in the Brook Highland Plaza
- ✓Unique and quality items
- ✓Supports job training and resources for Alabamians
Google Reviews
This was a really great story they really had a lot of great stuff, lot of nice stuff it was really great I enjoyed it and bought a lot of stuff there today and I go to thrift stores all the time so it's a lot of new finds a lot of great things.. So...
good selection of furniture and cloths, a few toys and books organization can be improved.
So I used to be a thrift store junkie, but in the last 4 to 5 years, I haven't shopped like that! 😆 Nevertheless, I saw a preview of the opening of the Good Will store in Brookhighland on Fox 6 news and decided that I would check it out! It's a gre...
Truly the most horrible Goodwill I've ever visited!! Absolutely nothing of value is put out onto the floor! It's gotten more and more corrupt at so called "thrift" stores, as they collect valuable items for free, make a profit, but then GREED sets i...
I am responding to Ms. Rose who posted about her visit on 7/1/25 where she encountered some “loud teenagers”- my son was the one she claims was disrespectful……my son posts content on TikTok that he films at Goodwill. He has been doing this for the pa...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to explore the various sections of the store for the best finds.
Visiting during the week may offer a more relaxed shopping experience compared to busier weekends.
There's plenty of parking available, and you might want to check out nearby shops for a full day of thrifting.
Hours
- monday9:00 AM - 7:00 PM
- tuesday9:00 AM - 7:00 PM
- wednesday9:00 AM - 7:00 PM
- thursday9:00 AM - 7:00 PM
- friday9:00 AM - 7:00 PM
- saturday9:00 AM - 7:00 PM
- sunday11:00 AM - 7:00 PM