16th Street - Goodwill - Retail Store and Donation Center
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About 16th Street - Goodwill - Retail Store and Donation Center
16th Street - Goodwill - Retail Store and Donation Center in Phoenix, AZ, offers a variety of secondhand items, including clothing, furniture, and home goods. It's a place where you can find unique treasures while supporting a good cause through your purchases or donations.
The atmosphere can be a bit hit or miss, with some customers reporting frustration with staff attitudes and overall inventory quality. Nevertheless, many still enjoy the thrill of thrift shopping and the potential for great finds among the aisles.
Conveniently located in Phoenix, this Goodwill store is easily accessible for locals and visitors alike. It's a spacious location, giving you plenty of room to browse through the diverse selection of items available.
Editor's Review
16th Street - Goodwill - Retail Store and Donation Center in Phoenix has a mixed reputation. Some shoppers find it a treasure trove, but many others leave feeling dissatisfied. As Amanda Stidham pointed out, 'Either completely empty or stuffed so full you can’t even move hangers.' This shows the inconsistent inventory that frustrates regulars.
Common themes in reviews reveal a struggle between the potential for great finds and the reality of poor customer service. Alycia Torres stated, 'The manager has a consistently negative attitude,' which certainly doesn’t help the shopping experience. Furthermore, cleanliness is an issue, as one reviewer highlighted a dirty bathroom that left much to be desired.
Nonetheless, there are bright spots. Some shoppers have managed to score decent items despite the disorganization and staff attitude. Overall, this store can be a hit-or-miss, but if you’re willing to dig and endure some bumps along the way, you might just end up with a gem.
What We Like
- Good selection of unique items
- Daily specials and events
- Some hidden gems for dedicated thrifters
Room for Improvement
- Inconsistent inventory quality
- Poor customer service experiences
- Cleanliness issues
What Customers Are Saying
“The manager has a consistently negative attitude.”
— Alycia Torres
“Either completely empty or stuffed so full you can’t even move hangers.”
— Amanda Stidham
What Shoppers Say
Based on analysis of 5 customer reviews
“the bathroom was extremely dirty and had a horrible smell”
“the manager has a consistently negative attitude”
“if you’re willing to dig, I have found a few gems here”
“extremely rude of you and a sign of discrimination”
Insider Tips
Visit during off-peak hours for a better experience
Be prepared for potential cleanliness issues
Thrift & Consignment Stores Details
Current Specials
Daily specials and events
What to Expect
- Expect a mix of quality items and some less desirable choices in the inventory.
- You'll find everything from clothing and shoes to furniture and home decor, catering to a variety of tastes.
- Prices tend to be reasonable, making it a budget-friendly option for those looking to save.
Business Highlights
- ✓Donation Center and Retail Store
- ✓Daily specials and discounts
- ✓Senior Day discounts
- ✓Military/Student Day discounts
Google Reviews
My experience at this Goodwill store had its ups and downs. They did have some good items, but there were some issues that left me feeling frustrated and disappointed. Firstly, the bathroom was locked, and I had to wait for an employee to unlock it f...
Unfortunately, every time I visit this location(which is often ) , the manager has a consistently negative attitude. She often appears annoyed, unapproachable, and comes across as rude during interactions. Customer service should feel welcoming, espe...
This use to be a favorite Goodwill of mine but lately it's going down hill fast. The inventory is garbage and not only that I seriously think Goodwill corporate should investigate the dishonest actions of the staff I went in and found 2 identical ite...
My mom just got back from here and the girl with the glasses. The cashier helped the people in front of her and behind her bag their things except my mom you didn’t help her bag her pillows and the stuff she bought that’s extremely rude of you and a ...
As an avid thrifter in the valley, this one is not one of my favorites. Either completely empty or stuffed so full you can’t even move hangers. It’s pretty dirty, but if you’re willing to dig, I have found a few gems here.
Reviews from Google
Frequently Asked Questions
Visiting Tips
If it's your first visit, take your time to explore the various sections and see what catches your eye.
Try to go during off-peak hours for a more relaxed shopping experience, as it can get busy.
There are usually parking options nearby, but consider carpooling or ridesharing to avoid the hassle.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM