16th Street - Goodwill - Retail Store and Donation Center
Open Now
About 16th Street - Goodwill - Retail Store and Donation Center
16th Street Goodwill in Phoenix, AZ is both a retail store and a donation center that offers a wide variety of secondhand merchandise. From clothing and shoes to home goods and furniture, there's something for everyone looking for unique finds at budget-friendly prices.
The atmosphere can vary, with some customers noting a mix of good items and occasional frustrations regarding staff attitudes and store conditions. Despite these ups and downs, many enjoy the thrill of hunting for treasures among the constantly changing inventory.
Conveniently located at the intersection of 16th St. and Indian School Road, this Goodwill store is easily accessible for locals and visitors alike. The store's ample parking and proximity to other shops make it a practical stop for anyone looking to shop or donate.
Editor's Review
16th Street - Goodwill - Retail Store and Donation Center in Phoenix, AZ, has earned a mixed bag of reviews. With an overall rating of 3.9/5 from 888 customers, it stands out for its daily specials and discounts, which can be appealing for thrifty shoppers. However, the store's overall cleanliness and customer service seem to be its Achilles' heel.
Many reviews highlight the disappointment stemming from poor inventory quality and service issues. For instance, Alycia Torres pointed out that the manager's "consistently negative attitude" made her shopping experience uncomfortable. Meanwhile, Kay Marie lamented about the locked bathrooms and dirty conditions, which shouldn't be the norm in any retail space.
Despite these drawbacks, some shoppers still find value here. Avid thrifter Amanda Stidham mentioned that while the store can be "completely empty or stuffed so full you can’t even move hangers," those willing to dig might find some hidden gems. That's a crucial takeaway: if you’re patient and ready for a hunt, you might score big.
What We Like
- Daily specials and discounts attract deal-hunters
- Opportunity to find unique items if you dig
- Convenient donation center for local residents
Room for Improvement
- Customer service can be hit or miss
- Store cleanliness and inventory quality need improvement
What Customers Are Saying
“"Unfortunately, every time I visit this location, the manager has a consistently negative attitude."”
— Alycia Torres
“"As an avid thrifter in the valley, this one is not one of my favorites."”
— Amanda Stidham
What Shoppers Say
Based on analysis of 5 customer reviews
“the bathroom was extremely dirty and had a horrible smell”
“the manager has a consistently negative attitude”
“if you’re willing to dig, I have found a few gems here”
“extremely rude of you and a sign of discrimination”
Insider Tips
Be prepared for potentially dirty conditions
Visit during less busy times for better service
Thrift & Consignment Stores Details
Current Specials
Daily specials and events
What to Expect
- Expect a mix of quality items, with daily specials and discounts that can enhance your shopping experience.
- You'll find a diverse selection of secondhand goods that change frequently, making each visit potentially rewarding.
- Prices are generally budget-friendly, offering great value for those looking to save while shopping sustainably.
Business Highlights
- ✓Donation Center
- ✓Retail Store
- ✓Daily specials and events
Google Reviews
Jay was our cashier today and she was amazing! Super welcoming and helpful, something much needed at this location. She went above and beyond helping us out to our vehicle even. With this type of customer service, she could go anywhere!!!
My experience at this Goodwill store had its ups and downs. They did have some good items, but there were some issues that left me feeling frustrated and disappointed. Firstly, the bathroom was locked, and I had to wait for an employee to unlock it f...
Unfortunately, every time I visit this location(which is often ) , the manager has a consistently negative attitude. She often appears annoyed, unapproachable, and comes across as rude during interactions. Customer service should feel welcoming, espe...
This use to be a favorite Goodwill of mine but lately it's going down hill fast. The inventory is garbage and not only that I seriously think Goodwill corporate should investigate the dishonest actions of the staff I went in and found 2 identical ite...
My mom just got back from here and the girl with the glasses. The cashier helped the people in front of her and behind her bag their things except my mom you didn’t help her bag her pillows and the stuff she bought that’s extremely rude of you and a ...
Reviews from Google
Frequently Asked Questions
Visiting Tips
For first-time visitors, take your time to browse as inventory can vary greatly from day to day.
Consider visiting during the week to avoid crowds and have a more relaxed shopping experience.
There's plenty of nearby parking, but be mindful of any local events that might affect availability on busy days.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM
