Goodwill Retail Center
Closed
About Goodwill Retail Center
Goodwill Retail Center in Colorado Springs is a treasure trove for anyone looking for secondhand goods. They offer a wide variety of items, from clothing and furniture to household goods and unique finds, making it a great spot for thrifty shoppers.
The store has a welcoming atmosphere, with staff who are generally friendly and willing to help you find what you need. While some reviews mention mixed experiences with individual staff members, many customers appreciate the overall helpfulness of the team.
Conveniently located in Colorado Springs, the Goodwill Retail Center is easily accessible for both locals and visitors. There's parking available, making it a hassle-free stop for those looking to browse or drop off donations.
Editor's Review
With an overall rating of 4.0/5 from 157 reviews, Goodwill Retail Center in Colorado Springs, CO, shows a mix of customer satisfaction and dissatisfaction. Many patrons appreciate the helpful staff and variety of available items. As Bianca Ramos expressed, "I SCORED at this goodwill. So many nice things here. The staff was extremely helpful and kind too." This sentiment highlights a consistent theme: the staff often receives praise for their service.
However, not all experiences are positive. Some reviews point to high prices, raising concerns about accessibility for those in need. Erica Jones noted, "We’re talking $8.99 for a used children’s sandals, from Walmart. Walmart was actually cheaper BRAND NEW!" This highlights a disconnect between Goodwill's mission and some of its pricing strategies. Additionally, customer service has been called into question; one reviewer recounted a distressing encounter involving bathroom access.
Despite these criticisms, the store's strengths lie in its family-owned background since 1992 and the frequent introduction of new inventory every Tuesday, adding to the excitement of a regular visit. As such, while the store has loyal customers, the challenges it faces are significant and merit attention.
What We Like
- Friendly and helpful staff
- New inventory every Tuesday
- Family-owned since 1992
Room for Improvement
- High prices on some items
- Inconsistent customer service experiences
What Customers Are Saying
“I SCORED at this goodwill. So many nice things here. The staff was extremely helpful and kind too.”
— Bianca Ramos
“We’re talking $8.99 for a used children’s sandals, from Walmart. Walmart was actually cheaper BRAND NEW!”
— Erica Jones
What Shoppers Say
Based on analysis of 5 customer reviews
“The gentleman who took my donations was very nice”
“Prices feel like a slap in the face”
“I SCORED at this goodwill. So many nice things”
“Employee didn't want to clean after him”
Insider Tips
Drive carefully to avoid the hose at the entrance
Be prepared for varying staff attitudes
Check prices thoroughly before purchasing
Thrift & Consignment Stores Details
Certifications
What to Expect
- Expect a friendly shopping experience with staff available to assist you.
- You'll find a diverse selection of secondhand goods at affordable prices.
- Value seekers will appreciate the pricing, as items are often well below retail prices.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓Weekly military discount of 15% on Tuesdays
- ✓Senior discount of 15% on Wednesdays for individuals 55+
- ✓New inventory every Tuesday
Google Reviews
The gentleman who took my donations was very nice and professional. The process was quick and easy. Just make sure that you drive over the small hose on the ground they know you're there.
There is an older gentleman in there who i am simply making an assumption when I state that I feel like he has been there forever, BUT... He is BEYOND the simple description of RUDE!!! He will follow you around the store, ignore you completely, maki...
I SCORED at this goodwill. So many nice things here. The staff was extremely helpful and kind too
I’m writing this out of deep frustration and disappointment. Goodwill was founded on the idea of helping people — especially those who are struggling financially. Yet lately, the prices at many Goodwill stores feel like a slap in the face to the very...
My family and I were in the store today and my husband asked for the key to the bathroom because I needed to use the bathroom, the employee at the cash register (is supposed to be Joseph or at least that's what the receipt says) told my husband no b...
Reviews from Google
Specialties
Payment Methods
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to explore the entire store, as there are often hidden gems.
Try to visit during weekdays for a quieter shopping experience, as weekends can be busier.
Look out for available parking nearby to make your visit as stress-free as possible.
Hours
- monday9:00 AM - 6:00 PM
- tuesday9:00 AM - 6:00 PM
- wednesday9:00 AM - 6:00 PM
- thursday9:00 AM - 6:00 PM
- friday9:00 AM - 6:00 PM
- saturday9:00 AM - 6:00 PM
- sunday9:00 AM - 6:00 PM