Goodwill Brookfield Store & Donation Station
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About Goodwill Brookfield Store & Donation Station
Goodwill Brookfield Store & Donation Station offers a variety of secondhand items, from clothing to household goods, making it a great spot for thrifty shoppers. You can find unique treasures and everyday essentials at affordable prices, contributing to sustainable shopping practices.
The shopping experience here can be a bit hit or miss, as some customers mention finding damaged items or having mixed experiences with staff. However, the store is generally filled with a wide selection of items, making it worth a browse if you're in the area.
Located in Brookfield, CT, this Goodwill store is easily accessible with ample parking available. Whether you're a local or just passing through, it's a convenient stop for those looking to shop sustainably.
Editor's Review
The Goodwill Brookfield Store & Donation Station stands as a beacon of support for the local community, notably aiding veterans in finding employment and housing. With an overall rating of 3.8 out of 5 stars from 254 reviews, this store has its share of loyal supporters and detractors alike. On the positive side, many shoppers appreciate the variety of items available. "The store was full of stuff," remarked Dee K., who was particularly enthusiastic about the selection, even if she did have a disappointing experience with a broken toy.
However, the store isn’t without its issues. Consistently, customers have raised concerns regarding the store's atmosphere. One reviewer, JATB, complained, "Why does Goodwill insist upon gassing their customers upon entry?" The scent of the store, likely from cleaning products or air fresheners, seems to leave a lasting impression that many don't appreciate. Furthermore, alarming reports of discriminatory behavior within the store have emerged, adding a serious note to the shopping experience. As Payton Bliss noted, the handling of harassment incidents left much to be desired, revealing a need for improved staff training and customer care.
In summary, while Goodwill Brookfield offers a commendable mission and a diverse array of goods, shoppers should be aware of the mixed customer experiences. It’s a place where community spirit thrives, yet caution is warranted due to reports of poor treatment of customers.
What We Like
- Supports local veterans with employment and housing initiatives
- Varied selection of items available for sale
- Offers free tax return preparation services
Room for Improvement
- Unpleasant odors reported by multiple customers
- Concerns about handling of discriminatory behavior
What Customers Are Saying
“The store was full of stuff.”
— Dee K
“Why does Goodwill insist upon gassing their customers upon entry?”
— JATB
“This wasn’t just poor customer service. This was an alarming example of enabling bigotry.”
— Payton Bliss
What Shoppers Say
Based on analysis of 5 customer reviews
“Thought I got a good deal on a simple toy just to find out it was broken”
“the manager is rude as hell”
“I cough up a storm in there”
“staff chose to reprimand the victim for reacting to the abuse”
Insider Tips
Inspect items thoroughly before purchasing
Be prepared for potential staff rudeness
Consider donating elsewhere if you have quality items
Thrift & Consignment Stores Details
Certifications
What to Expect
- Expect a diverse range of secondhand items that change frequently, so there's always something new to discover.
- The product selection can be eclectic, with everything from clothing to home decor, but some items may not be in perfect condition.
- Prices are generally low, making it an affordable option for those looking to shop on a budget.
Business Highlights
- ✓Helping Veterans Get Employment And Housing
- ✓Shop From Home
- ✓Goodwill Thrift Tour
- ✓Community support through donations
- ✓Providing backpacks for students
Google Reviews
Thought I got a good deal on a simple toy just to find out it was broken once I got home. You can imagine the disappointment. Other than that the store was full of stuff.
After donating tons of items—randomly they wouldn’t take a mid century Drexel dresser because it got wet because it was snowing. Thanks! I’ll take my items and business to savers! 👍 the manager is rude as hell.
Why does Goodwill insist upon gassing their customers upon entry? I cough up a storm in there, and I smell like that stupid scent styler garbage for hours after!
Recently heard of an incident that happened at this location of someone calling a fellow customer a slur, and the employee stepped in to appease the homophobe. Do not shop at this location if you support human rights! How disgusting.
I am deeply disturbed by the incident I recently learned about at this location. A queer couple was harassed by other customers using hateful, homophobic slurs—including the F-slur—and instead of addressing the hate speech, the staff chose to reprima...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, take your time to browse each section as the store can be a bit crowded with items.
Consider visiting during weekday mornings for a quieter shopping experience, as weekends may be busier.
There's parking available, but nearby thrift stores like Savers could be worth checking out if you're on the hunt for more options.
Hours
- monday9:00 AM - 9:00 PM
- tuesday9:00 AM - 9:00 PM
- wednesday9:00 AM - 9:00 PM
- thursday9:00 AM - 9:00 PM
- friday9:00 AM - 9:00 PM
- saturday9:00 AM - 9:00 PM
- sunday10:00 AM - 7:00 PM