Goodwill Industries of Central Alabama
Closed
About Goodwill Industries of Central Alabama
Goodwill Industries of Central Alabama in Montgomery is a well-loved thrift store where you can find a variety of secondhand items, from clothing to household goods. It's a great place for bargain hunters looking to score unique finds while supporting a good cause.
The atmosphere here is friendly and welcoming, with helpful staff members who are eager to assist you in your shopping experience. Many customers appreciate the positive attitude of the employees, making each visit enjoyable.
Located conveniently in Montgomery, this Goodwill store is easily accessible for both locals and visitors. There's ample parking available, making it a hassle-free stop for anyone looking to explore the treasures inside.
Editor's Review
Analyzing the reviews for Goodwill Industries of Central Alabama reveals a complex picture. Overall, the facility has garnered a 4.0 out of 5 rating from 159 reviews, indicating a generally positive perception among patrons. Many customers highlight the affordability and variety of items available, as one enthusiastic shopper remarked, 'I come multiple times a week... always leave with a full bag worth of clothes for under $20.' This sentiment echoes a common theme: the store serves as a go-to destination for budget-conscious shoppers looking for quality deals.
However, the data tells a different story when it comes to customer service experiences. Several reviewers noted significant issues, particularly with the donation pickup process. As Maria H. expressed, 'What a waste of time!!!' after her scheduled pickup failed to materialize. Similarly, issues with employee attitudes were another recurring complaint, with one user stating, 'Lady in the back for the donations was rude and had a horrible attitude.' Such feedback suggests that while the goods may be plentiful, the service could use a serious overhaul.
Despite these issues, the commitment of Goodwill to provide training and vocational rehabilitation for individuals with disabilities shines through. This aspect of their mission resonates with many, reinforcing the store's positive community impact, which has been ongoing since 1968.
What We Like
- Affordable prices on a wide variety of items
- Helpful staff members praised for their attitude
- Strong community support and vocational programs
Room for Improvement
- Inconsistent customer service experiences
- Issues with donation pickups and management
- Some items perceived as overpriced compared to competitors
What Customers Are Saying
“'I come multiple times a week... always leave with a full bag worth of clothes for under $20.'”
— s N
“'What a waste of time!!!' after her scheduled pickup failed to materialize.”
— Maria H.
What Shoppers Say
Based on analysis of 5 customer reviews
“Miss Tony and Miss Mary very helpful”
“Everything is way too expensive”
“Lady in the back for the donations was rude”
“Always leave with a full bag worth of clothes”
Insider Tips
Schedule pickups well in advance
Visit multiple times a week for new deals
Thrift & Consignment Stores Details
Certifications
What to Expect
- Expect a friendly shopping experience with helpful staff ready to assist you.
- You'll find a diverse selection of secondhand items that change frequently, so there's always something new to discover.
- Prices are very affordable, making it easy to leave with a full bag without breaking the bank.
Business Highlights
- ✓Provides job training and employment opportunities for people with disabilities
- ✓Has been helping people go to work since 1968
- ✓Offers community-based programs for those facing employment challenges
Google Reviews
Horrible horrible. Never schedule a pick up. I booked a month in advance and even spoke to them 3 days prior re leaving the item on the porch. Was told will receive a call the day before. Never received call. When I called on the pay of pick up was t...
It was a wonderful experience, Miss Tony and Miss Mary very helpful with a wonderful attitude. They are truly an asset to Goodwill. Thanks again.
My go-to thrift store. I come multiple times a week. They always have different deals going on and I always leave with a full bags worth of clothes for under 20$ I highly recommend anyone to go here.
Lady in the back for the donations was rude and had a horrible attitude. Proceeded to just started pulling stuff out of my vehicle without making sure it was for donation and broke a lot of glass in my vehicle in the process. Do better. Or hire bette...
This place is not priced like a Good Will anymore. Everything is way too expensive. Just spend a couple dollars extra somewhere else for a new item and you’ll at least have a return policy there, too.
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to browse the entire store as the best finds can be hidden in unexpected places.
Consider visiting during the week when it's usually less crowded, allowing for a more relaxed shopping experience.
Look for nearby amenities, like cafes or parks, to make a day of your visit, and remember that parking is typically available right outside the store.
Hours
- monday8:30 AM - 5:00 PM
- tuesday8:30 AM - 5:00 PM
- wednesday8:30 AM - 5:00 PM
- thursday8:30 AM - 5:00 PM
- friday8:30 AM - 5:00 PM
- saturday8:30 AM - 5:00 PM
- sundayClosed