Goodwill Industries of Central Alabama
Closed
About Goodwill Industries of Central Alabama
Goodwill Industries of Central Alabama is dedicated to providing job training, vocational rehabilitation, and employment opportunities for individuals with disabilities or other barriers to work. Since 1968, they've been a vital resource in helping people find meaningful employment in the community.
Visitors can expect a welcoming atmosphere where staff members are committed to helping you find exactly what you need. Many customers appreciate the friendly service, making each visit a pleasant experience.
Located in Montgomery, AL, Goodwill is easily accessible for those in the area. The store's layout is shopper-friendly, ensuring that you'll have no trouble browsing through their selection.
Editor's Review
With an overall rating of 4.0 out of 5 based on 159 reviews, Goodwill Industries of Central Alabama in Montgomery demonstrates a complex mix of strengths and weaknesses. Many customers appreciate the variety and prices, with one reviewer stating, "I come multiple times a week. They always have different deals going on and I always leave with a full bag's worth of clothes for under $20" (s N). This sentiment reflects a broader consensus around the affordability and value of the items available.
However, the data tells a different story when it comes to customer service. Several reviews mention negative experiences with staff, such as the account from Christy Whaley, who recounted a rude interaction during a donation drop-off, noting, "Lady in the back for the donations was rude and had a horrible attitude." Such complaints highlight a recurring issue that could deter potential patrons.
Additionally, some customers have pointed out a rise in prices, with Tanner Guttensohn remarking, "Everything is way too expensive. Just spend a couple dollars extra somewhere else for a new item and you’ll at least have a return policy there, too." This suggests a disconnect between expectations of thrift store pricing and the current offerings at this location. Despite these complaints, the store's commitment to providing job training and employment opportunities for people with disabilities remains a significant aspect of its mission, which many reviewers respect.
What We Like
- Wide variety of items at affordable prices
- Strong focus on community support and job training programs
- Positive experiences reported with helpful staff members
Room for Improvement
- Inconsistent customer service experiences
- Some items perceived as overpriced compared to other stores
What Customers Are Saying
“I come multiple times a week. They always have different deals going on and I always leave with a full bag's worth of clothes for under $20”
— s N
“Lady in the back for the donations was rude and had a horrible attitude.”
— Christy Whaley
“Everything is way too expensive. Just spend a couple dollars extra somewhere else for a new item.”
— Tanner Guttensohn
What Shoppers Say
Based on analysis of 5 customer reviews
“Miss Tony and Miss Mary very helpful”
“Everything is way too expensive”
“Lady in the back for the donations was rude”
“Always leave with a full bag of clothes”
Insider Tips
Schedule pick-ups well in advance to avoid issues
Visit multiple times a week for the best deals
Thrift & Consignment Stores Details
Certifications
What to Expect
- You'll find a wide range of secondhand items, making it a treasure hunt for those who love thrift shopping.
- The store regularly updates its inventory, so there's always something new to discover.
- Prices are generally very affordable, allowing you to stock up on quality items without breaking the bank.
Business Highlights
- ✓Provides job training and vocational rehabilitation
- ✓Helps people with disabilities and employment challenges
- ✓Has been serving the community since 1968
Google Reviews
Horrible horrible. Never schedule a pick up. I booked a month in advance and even spoke to them 3 days prior re leaving the item on the porch. Was told will receive a call the day before. Never received call. When I called on the pay of pick up was t...
It was a wonderful experience, Miss Tony and Miss Mary very helpful with a wonderful attitude. They are truly an asset to Goodwill. Thanks again.
My go-to thrift store. I come multiple times a week. They always have different deals going on and I always leave with a full bags worth of clothes for under 20$ I highly recommend anyone to go here.
Lady in the back for the donations was rude and had a horrible attitude. Proceeded to just started pulling stuff out of my vehicle without making sure it was for donation and broke a lot of glass in my vehicle in the process. Do better. Or hire bette...
This place is not priced like a Good Will anymore. Everything is way too expensive. Just spend a couple dollars extra somewhere else for a new item and you’ll at least have a return policy there, too.
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to explore all the aisles; you never know what hidden gems you might find.
Try to visit during the weekday mornings for a quieter shopping experience.
There’s usually ample parking available, so you shouldn't have trouble finding a spot close to the entrance.
Hours
- monday8:30 AM - 5:00 PM
- tuesday8:30 AM - 5:00 PM
- wednesday8:30 AM - 5:00 PM
- thursday8:30 AM - 5:00 PM
- friday8:30 AM - 5:00 PM
- saturday8:30 AM - 5:00 PM
- sundayClosed
